The purpose of this position is to enhance company growth through the provision of clinical and professional knowledge and support to travelers, client contacts, and in-house employees.
•Acts as liaison between recruiters and facilities
•Provides healthcare professionals (HCP), travelers and per diem, with clinical and professional support during assignments to facilitate assignment completion and traveler retention.
•Uses in-depth clinical knowledge, professional judgment, and good business-based decision-making skills to justify HCP terminations within a legal and ethical framework.
•Develops remediation plan with HCP / Client HCF / Cross Country University (CCU) as appropriate to continue/enhance employment.
•Follows-up with HCP and facility client on all traveler evaluations that do not meet clinical standards or have negative clinical comments.
•Refers appropriate candidates to and serves as clinical resource to the Clinical Enrichment Program. Develops and secures appropriate orientation for CEP candidates with facility, reviews status post placement.
•Refers potential risk management incidents/issues as needed.
•Provides the supply team guidance in making initial employment decisions when candidates do not meet the standard criteria for acceptance.
•Provides the in-house employees with ongoing clinical and professional education based on the identified needs of an individual or group.
•Communicate and negotiate with internal and external clients
•Interacts in a professional and knowledgeable manner during conflict resolution with traveler and client to facilitate development of a win-win plan.
•Works with the Account Services leadership team to plan, develop and implement QI initiatives.
•Acts as resource to HCP to meet cognitive testing requirements of facility, to include CCU’s on-line testing and remediation practices.
•Availability for defined territory travel (expected frequency minimal <10% travel) For the purpose of on-site potential and current client visits as well as scheduled exhibit shows.
•On-site visits to defined clients for the purpose of:
- Increasing CCS clinical visibility
- Expanding/growing relationships with current clients at all levels of the Nursing continuum
•Maintains accurate record keeping, utilizing CCS current systems
•Represent and support the business initiatives of Cross Country Staffing internally and externally.
•Provides coverage and back up support to Interview Service Managers and Clinical Service Managers
•Service all internal and external customers in a positive manner at all times.
•Other duties as assigned
Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
No Direct Reports.
•Registered nurse with strong clinical (3+ years) background and proven leadership experience
•Current Registered Nurse License – to remain current throughout tenure with CCS
•Previous Quality Improvement experience in a clinical setting.
•Interviewing/recruitment experience preferred
•Computer skills to include advanced Microsoft Office and Excel skills
•Excellent listening and communication skills, to include presentation skills
•Strong decision-making abilities
•Conflict resolution skills
•Ability to multi-task and be detail oriented
•Problem solving skills
•Works well under pressure and deadlines
•Goal and detail oriented
•Strong organizational and interpersonal skills
•Ability to prioritize, must be flexible, be willing to assist and fill in as needed
•Ability to communicate and work in a respectful, supportive manner with all teammates
•Ability to interact professionally with client contacts and healthcare professionals
•Demonstrated exceptional organizational, communication and customer service skills
•Attention to detail and follow through are a must
•Strong ability to multitask and prioritize
•Ability to work a flexible and varied schedule
•Work independently but also have a strong commitment to being a team player
•Ability to accurately document conflict resolution interactions with clients and travelers to minimize risk of litigation
•Demonstrated analytical sense with excellent attention to detail.
•Interact professionally during times of changing demands and conflicting assignments
•Communicate and work in a respectful, supportive manner with all teammates
•Willing to serve all internal and external customers in a positive manner at all times.
CRITICAL COMPETENCIES FOR SUCCESS:
•Business Acumen: In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic
issues in order to consistently identify and select the best course of action.
•Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas, and (at
times) to take needed risks to position the company favorably in the marketplace.
•Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency and predictability; focused on the task at hand in the face of ambiguity
and applies past experiences and expertise to consistently pull through results.
•Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one’s own team in order to best serve client needs and exceed the expectations of end customers and clients; actively supports key
decisions and promote a spirit of teamwork to demonstrate the commitment to the company
•Employees must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom.
- Job Family Clinical
- Job Function NMGR
- Pay Type Salary
- Boca Raton, FL, USA