ECO Support - Staffing Coordinator

Job Title:

Staffing Coordinator

Job Code:

2897

Reports to:

Shift Supervisor

FLSA:

Non-exempt

Department:

CCHS

Revision Date:

11/2021

BASIC PURPOSE

The Staffing Coordinator provides the highest caliber of customer service to our Field Staff and to our client facilities.

ESSENTIAL FUNCTIONS

· Provide first level support to both field staff and facility customers

· Operate efficiently and effectively with a sense of urgency to carry out tasks; on an individual and in a team setting

· Partner with clients to determine staffing requirements

· Offer assignments at client facilities to qualified field staff

· Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools

· Manage open orders and fill open shifts with qualified field staff

· Communicate all updates in a timely manner to both field staff and facility customers

· Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary

· Develop and foster excellent relationships between clients and field personnel.

· Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company’s reputation by demonstrating standards of excellence.

· Perform all other duties as assigned by management.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS

· 1-2 years’ experience, preferable in the staffing industry

· Proficient with Microsoft Outlook. Database and/or automated program experience a plus

· Previous healthcare and/or call center experience preferred

Education:

· High school diploma or equivalent required

CRITICAL COMPETENCIES FOR SUCCESS

· Ability to type 35 wpm or greater consistently

· Ability to quickly solve problems and multitask in a fast-paced environment

· Ability to work with multi-line phones and utilizing multiple programs and screens

· Ability to prioritize and plan work activities, use time efficiently and work well under pressure

· Ability to respond clearly to client/staff inquiries while maintaining the highest degree of confidentiality and professionalism

· Must have strong computer and analytical skills

· Must be comfortable spending a large portion of the day making outbound phone calls

· Must be a self-starter and be able to meet the goals and metrics assigned

· Must be able to clearly exchange and document accurate information in a timely manner

· Must have outstanding communication, customer service, and people skills

· Communication - Listening, presenting, and clearly expressing ideas in a written and oral format.

· Detail Oriented - Ability to achieve thoroughness and accuracy when accomplishing a task.

· Teamwork & Accountability – Ability to work well within a team; must be able to work effectively with managers and employees. Working towards common goals while being accountable for assigned tasks; be amicable and work well with others; willingness to jump in and offer assistance when needed

Planning & Organizing - Using time efficiently to prioritize workload and meet deadlines.

· Customer service focused - The desire to take care of HCP and HCF needs and going above and beyond to fulfill those needs.

· Quality Control – Demonstrates accuracy and thoroughness. Monitors own work to ensure accuracy and quality

· Adaptability – Manages competing demands and changingpriorities

· Escalation Processes: Interface with Workers Comp, Risk Management, IT, Clinical, Travel and Branch Ops.

WORK CONDITIONS

● 100% Remote Status

● Must be able to successfully dedicate full attention to job duties during work hours

● Must have an office like environment to work in with minimal noise and disruption

● Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router

● Must meet all standards and requirements of the Company’s Telecommuting Policy

● Employee must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom both via telecom and video.

● Must be able to remain in a stationary position 80% of the work schedule

● Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm and professional demeanor during stressful situations

● This is a high call volume position requiring excellent communication skills; must be comfortable spending the majority of your time calling, emailing, and utilizing other staffing platforms and tools to communicate with healthcare professionalsand client facilities regarding needs and assignments.