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Care Team Specialist

Boca Raton, FL, USA ● Virtual Req #1869
Thursday, June 16, 2022
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE:

The Care Team Specialist (CTS) will work as a member of a team to offer individualized support for our healthcare professionals. The CTS help facilitate the best possible experience for health care professionals by initiating and maintaining exceptional rapport and providing extraordinary customer service and resolution of issues that arise. 

ESSENTIAL FUNCTIONS:

· Create the best possible experience for our healthcare professionals by contributing new ideas and processes to improve the overall candidate experience.

· Assist healthcare professionals and internal departments resolve a variety of issues onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.

· Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.

· Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professional’s with recruiters.

· Use our applicant tracking system to communicate and notate issues from support request to resolution.

· Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.

· Support professional is with pre/post boarding process.

· Work closely with support teams to educate and communicate issues and solutions.

· All other duties as assigned. 

QUALIFICATIONS:

· HS diploma or GED BS/BA degree preferred

· Working knowledge of MS Office Suite, social media platforms

· Customer service oriented – client focused

· Exemplary interpersonal skills

· Adaptability to evolving situations

· Pleasant and helpful yet direct demeanor on the telephone

· Ability to relate to a variety of people and establish meaningful relationships 

WORK CONDITIONS:

  • Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom
  • Must be able to perform the essential functions of the job, with or without reasonable accommodation.
 
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Benefits Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, Pet Insurance and Company Stock. Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family Recruitment
  • Job Function NMGR
  • Pay Type Hourly
Location on Google Maps
  • Boca Raton, FL, USA
  • Virtual