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Fraud Operations - Fraud Investigator III

6801 S Cimarron Rd, Las Vegas, NV 89113, USA Req #1592
Friday, May 27, 2022

Position Summary

The Fraud Investigator, reporting directly to the respective Supervisor/Manager, will resolve critical issues as they are presented from various sources as established within the department. Applicant must possess a working knowledge of account maintenance systems and relevant external industry systems to include Fraud, Recovery, Credit Bureaus, Regulatory Agencies, payment platforms and online verification platforms. A working knowledge of Credit Card products/services and applicable Regulations ensuring adherence as required.

Summary of Essential Job Functions

  • Alert focus on processes and findings used to investigate and evaluate identified unusual activity.
  • Perform review of cases to fully identify, mitigate, and report potential fraudulent activity.
  • Follow policies, procedures, and use sound judgment in reviewing and responding through the appropriate channels.
  • Professionally communicate with internal departments and external banking industry contacts in order to provide support and guidance.
  • Actively participate in discussions with cross leadership to review trends and actions for improvement.
  • Demonstrate a thorough comprehension of all client related products (both current and forthcoming).
  • Process monetary and non-monetary adjustments when required.
  • Compile and maintain comprehensive case files in an orderly fashion.
  • Observe and ensure adherence to all of the organization’s policies and procedures as stated in policy and procedures.
  • Suggest process improvements and strategies to reduce fraud.
  • Write and conduct trainings that will increase productivity and enhance knowledge.
  • Prepare presentations for WBR, MBRs, and the like.
  • Perform other duties as assigned.

Position Requirements

  • Excellent verbal/written communication and organizational skills.
  • Problem resolution / investigative abilities and detail oriented.
  • Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems, and relevant external industry platforms.
  • Self-starter with proven demonstrated leadership skills, the ability to provide direction to others and superior time management skills essential.
  • Advanced in Microsoft Office (Word, Power Point and Excel).
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. One of the fastest-growing credit card providers in the United States, Credit One Bank offers credit cards through the Visa®, Mastercard® and American Express® networks. Credit One Bank is the Official Credit Card of NASCAR®, the Las Vegas Raiders, the Vegas Golden Knights, and Best Friends Animal Society, and is a proud partner of WWE and Six Flags®. Learn more at and on social media (@CreditOneBank) on Facebook, Instagram, Twitter, YouTube, and LinkedIn.   We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.   Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Other details

  • Job Family S3 - Advanced Support
  • Pay Type Hourly
Location on Google Maps
  • 6801 S Cimarron Rd, Las Vegas, NV 89113, USA