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Operations Quality and Training - Operations Representative II - S2

6801 S Cimarron Rd, Las Vegas, NV 89113, USA Req #1576
Wednesday, May 11, 2022

Position Summary


Credit One Bank is looking for an Operations Specialist II who will primarily be responsible for monitoring for adherence to standards in customer interactions across operations functions for in house and external service providers.


Summary of Essential Job Functions


•Monitor for adherence to customer service standards including regulatory, policy, and soft skills across operational phone calls, casework, social media interactions, email, and mail

•Provide evaluation feedback to drive coaching and development which targets improved performance

•Participate in or facilitate weekly calibration sessions for internal and external partners

•Accurately enter detailed information on evaluations, logs and tools used for quality reporting

•Actively participate in discussions with leadership and partners to review quality standards, trends and actions for improvement

•Meet team productivity expectations and internal quality standards

•Maintain confidentiality and privacy of quality scores, data, and customer information

•Demonstrate fairness and unbiased judgment

•Partner with supervisors and management staff to achieve team/dept. goals

•Demonstrate regular and predictable attendance.

•Perform other duties as assigned


Position Requirements


•Solid background in bankcard operations and/or Quality Monitoring

•Knowledge of bank policy, procedure, and collection regulations a plus

•Demonstrated math skills, effective communication skills (verbal and written) and proven knowledge in Microsoft Word, Outlook and Excel

•Possess a strong teamwork ethic with the ability to work with personnel at all levels

•Capable of working on multiple tasks and projects to meet deadlines

•Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results

•Exhibit a professional demeanor, be detail oriented, quality focused and possess strong organizational skills

•Must be a self-starter with the ability to work independently and in a team setting with minimal supervision

•Demonstrate company core values of excellence, ownership, collaboration, and integrity


Preferred

•Bachelor’s degree in business or related field


Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. One of the fastest-growing credit card providers in the United States, Credit One Bank offers credit cards through the Visa®, Mastercard® and American Express® networks. Credit One Bank is the Official Credit Card of NASCAR®, the Las Vegas Raiders, the Vegas Golden Knights, and Best Friends Animal Society, and is a proud partner of WWE and Six Flags®. Learn more at CreditOneBank.com and on social media (@CreditOneBank) on Facebook, Instagram, Twitter, YouTube, and LinkedIn.   We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.   Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Other details

  • Job Family S2 - Intermediate Support
  • Pay Type Hourly
Location on Google Maps
  • 6801 S Cimarron Rd, Las Vegas, NV 89113, USA