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Coordinator - Fan Experience

Charlotte, NC, USA Req #532
Monday, April 4, 2022

Charlotte Football Club is bringing Major League Soccer to the Carolinas and began play March 5th, 2022, before an MLS record crowd of 74,479. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC’s home is Bank of America Stadium which underwent soccer-specific renovations totaling $50 million. These updates will provide an elite venue for MLS matches and a unique experience for players and fans. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.

 

Position Summary

Charlotte Football Club is seeking a Fan Experience Coordinator who will support the fan facing activations for the club.  This role will play a critical part in the planning and execution of non-matchday events to engage our fanbase at large across the Carolinas.  This position will be responsible for the execution of logistics to deliver world class fan experiences in the leadup to and on matchdays.  The Fan Experience Coordinator will play an active role in developing and maintaining supporter relations and will be responsible for executing on supporter related logistics. The Fan Experience Coordinator reports to the Chief Fan Officer.  Charlotte Football Club is seeking a highly motivated, hyper-organized, innovative individual who has experience in the fan engagement/events management field.

 

Primary Responsibilities

  • Plan and execute on Charlotte FC special events and fan development activations. Work with cross-functional team to build fan-centric experiences that drive engagement, optimize lead generation, integrate partners, promote ticket sales, build fan loyalty, and expand the Club’s reach.
  • Manage logistical needs from Supporters, including the management of the Supporters’ Council Fund, processing supporters expense requests, paying invoices, and assisting with supporter lead events.
  • Act as a Supporter Liaison and Traveling Supporter Liaison for home and select away matches.
  • Serve as on-site contact with operations on event and matchdays.
  • Compile, compose and circulate event and matchday production notes and recaps.
  • Proactively seek new opportunities and research trends across the entertainment industry to deliver the best experiences to the Charlotte FC fan base.
  • Work across multiple internal departments to help execute initiatives and events
  • Assist with day-to-day planning and project management of all programs and events
  • Additional related duties as assigned

 

Qualifications

  • Bachelor’s Degree in business, sports management or other related field
  • Minimum 2+ years of experiential marketing, event management, operations, or fan engagement experience
  • Must have a valid US Driver’s license
  • Must pass pre-employment screens
  • Soccer knowledge is a plus
  • Sports Industry experience is a plus

Skills for Success

  • Strong work ethic and attention to detail
  • Strong verbal and written communication skills
  • Works well within in a collaborative, team-driven, and goal-based environment
  • Works well under pressure while maintaining a positive attitude
  • Must be a team player, reliable, and dependable with a can-do attitude
  • Must maintain complete confidentiality of privileged, and/or sensitive information
  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
  • The ability to prioritize workload to manage time and tasks 

Work Environment and Physical Requirements

This position operates in a professional office environment, outside in a stadium facility and in the community at various events. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Local travel to events may be required.  This position typically works approximately 40 hours per week.

 

  • Must be able to work all Charlotte FC home matches
  • Must be able to lift and carry up to 40 lbs.
  • Ability to remain sitting for up to 8 hours at a desk and computer
  • Ability to remain standing/walking for up to 8 hours
  • Ability to climb stairs
  • Ability to work both indoors and outdoors, and endure weather conditions, including rain, wind, high and low temperatures, etc.
  • Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends and holidays

 

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

  • Pay Type Salary
This posting is inactive.
Location on Google Maps
  • Charlotte, NC, USA