Jira System Administrator

Park Ln Dr, North Fayette Township, PA, USA Req #3593
Friday, September 9, 2022
ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to simplify how patients get on and stay on therapy. We fulfill our mission by providing our customers with innovative services such as patient and provider messaging, the design and operation of copay, vouchers and patient affordability programs, and hub services, all of which accelerate speed-to-therapy and help improve outcomes for manufacturers, healthcare providers and patients.

ConnectiveRx was formed in 2015 by bringing together the industry-leading business of PSKW, PDR/LDM, Careform (2017) and The Macaluso Group (2018) to advance our technology-driven expertise in providing state-of-the-art commercialization solutions. To learn more about our company, visit

Job Description

We are looking for strong Atlassian/Jira administrator to support our cloud application suite. This position is responsible for supporting, maintaining, and extending our Atlassian suite. Within this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization.

Maintain JIRA projects, workflows, permissions, and users while working in the latest environment.  Analyze, review, and document current functionality to determine potential areas of improvement.  Perform application and system administration tasks, including data backups and scheduled jobs. Test new versions of the tools and plug-ins to ensure compatibility.  Research and utilize industry standard methods and techniques.    Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.   Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.  Communicate and share knowledge with internal and external contacts at all levels.  Manage multiple responsibilities with tight deadlines.  Perform basic Linux and Windows Server administration tasks.

What you will do:

  • Maintain JIRA projects, workflows, permissions, and users
  • Implement JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
  • Manage user permissions for tools according to the needs of projects and teams.
  • Conduct training for employees and new hires on JIRA and briefing the team/s on new functionalities.
  • Other duties as assigned

What we need from you:

  • BA/BS desired but not required.   
  • 3+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required supporting a 100+ development team. 
  • Minimum of 3+ years’ hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator.
  • Expert level Atlassian tool administration knowledge on JIRA and Confluence.  Ability to write custom JQL (Jira Query Language).  Ability to construct custom dashboards using various filter types in JIRA, a must.
  • Working knowledge of both Scrum and Kanban methodologies
  • Ability to construct Confluence pages and integrate JIRA projects with Confluence pages, a must.  Experience in performing Atlassian installations, migrations, and plugin installation, a must.
  • Ability to triage competing priorities. 
  • Solid customer Communication skills


Monthly travel between office locations, as needed.

Equal Opportunity Employer:  This employer (hereafter the Company) is an equal opportunity employer and does not discriminate in recruitment, hiring, training, promotion, or other employment policies on the basis of age, race, sex, color, religion, national origin, disability, veteran status, genetic information, or any other basis that is prohibited by federal, state, or local law. No question in this application is intended to secure information to be used for such discrimination. In addition, the Company makes reasonable accommodation to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Company or threaten the health or safety of others at work. This application will be given every consideration, but its receipt does not imply that the applicant will be employed.

Other details

  • Job Family Indv. Contr - Exempt
  • Pay Type Salary
  • Travel Required Yes
Location on Google Maps
  • Park Ln Dr, North Fayette Township, PA, USA