Sr. Associate, IT Support

6000 Park Ln Dr, Pittsburgh, PA 15275, USA Req #3357
Thursday, June 23, 2022
ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to simplify how patients get on and stay on therapy. We fulfill our mission by providing our customers with innovative services such as patient and provider messaging, the design and operation of copay, vouchers and patient affordability programs, and hub services, all of which accelerate speed-to-therapy and help improve outcomes for manufacturers, healthcare providers and patients.

ConnectiveRx was formed in 2015 by bringing together the industry-leading business of PSKW, PDR/LDM, Careform (2017) and The Macaluso Group (2018) to advance our technology-driven expertise in providing state-of-the-art commercialization solutions. To learn more about our company, visit

Job Description

What you will do:


Essential Functions


Assist the existing IT Infrastructure Team in providing day-to-day IT Support work for all ConnectiveRx personnel:

  • Troubleshooting and resolving issues for a wide variety of computer hardware and software applications/systems
  • Performing junior systems administration duties for many different IT systems.
  • Assist the existing IT Infrastructure Team with IT projects & special initiatives, generally focused on designing, implementing, and performing ongoing support for new IT systems and processes, or improving existing IT systems and processes.
  • Assist the IT Infrastructure Team in the company offices reentry planning and implementation project.
  • Perform desktop support, i.e., hardware, software, network, printers, and scanners, for all internal users both on-site and remote
  • Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering laptops and supporting IT peripheral equipment. 
  • Image, configure, and deploy Windows 10 workstations.
  • Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9 and InContact, and other proprietary software as needed.
  • Pro-actively troubleshoot production issues as needed, and identify and capture root cause, action items, and lessons learned after all incidents and infrastructure events.
  • Enforce company security procedures and policies by ensuring all workstations meet security guidelines.
  • Work to ensure all Service Level Agreements (SLA’s) are met for production systems.
  • Aid the IT Infrastructure Team as needed.


What we’d like from you:


  • Solid understanding of desktop systems and OTS applications.
  • Excellent hardware skills with an understanding of:
    • Dell & Lenovo laptops
    • peripheral equipment
    • printers
    • basic networking
  • Excellent customer service skills
  • Ability to troubleshoot and fix Tier 1 & 2 IT related issues
  • Excellent knowledge of Windows 10, Mac OS support a plus
  • MCSA, A+, Net+ certifications preferred
  • Strong written and verbal communications
  • Attention to detail
  • Strong organization skills
  • Ability to manage multiple priorities well
  • Calm under pressure

    Why work with us?

    • Excellent company culture, fun events, and volunteer opportunities
    • Competitive benefits (medical, dental, vision & more)
    • 401k package with dollar-for-dollar match-up
    • Generous PTO and paid holidays days offered
    • Opportunities to grow professionally and personally
    • Team-oriented atmosphere



    Equal Opportunity Employer:  This employer (hereafter the Company) is an equal opportunity employer and does not discriminate in recruitment, hiring, training, promotion, or other employment policies on the basis of age, race, sex, color, religion, national origin, disability, veteran status, genetic information, or any other basis that is prohibited by federal, state, or local law. No question in this application is intended to secure information to be used for such discrimination. In addition, the Company makes reasonable accommodation to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Company or threaten the health or safety of others at work. This application will be given every consideration, but its receipt does not imply that the applicant will be employed.

    Other details

    • Job Family Indv. Contr
    • Pay Type Hourly
    Location on Google Maps
    • 6000 Park Ln Dr, Pittsburgh, PA 15275, USA