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Specialist, Training

Whippany, Hanover, NJ 07981, USA Req #3415
Wednesday, June 22, 2022
ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to simplify how patients get on and stay on therapy. We fulfill our mission by providing our customers with innovative services such as patient and provider messaging, the design and operation of copay, vouchers and patient affordability programs, and hub services, all of which accelerate speed-to-therapy and help improve outcomes for manufacturers, healthcare providers and patients.

ConnectiveRx was formed in 2015 by bringing together the industry-leading business of PSKW, PDR/LDM, Careform (2017) and The Macaluso Group (2018) to advance our technology-driven expertise in providing state-of-the-art commercialization solutions. To learn more about our company, visit ConnectiveRx.com

Job Description

Training Specialist 

 

Develop, deliver, and coordinate training programs for all Contact Center employees. Educate new and existing employees on how to effectively perform their jobs. The trainer also addresses advancements in technology, the latest findings from research and development and changes in the marketplace. The goal is to promote efficiency and competitive advantage by developing the skills of personnel. 

 
 

What you will do: 

  • Develops, delivers, and maintains written materials, training classes, workshops and maintains a master training schedule that includes all schedules for new hires, nesting, and recurrent and special trainings. 

  • Conducts training evaluations and needs assessments to ensure that learners and the business needs are being met. 

  • Deliver soft skills training such as customer service and phone skills, grammar and business writing, interpersonal communication, etc., for Contact Center employees. 

  • Liaise with Quality team to monitor trends and make recommendations for learning needs. 

  • Act as a liaison for Contact Center and Program Managers to implement, on boarding of new and existing business. 

  • Collaborates with Operations, Contact Center Leadership & Human Resources to champion and implement Coaching for Success professional development and leadership training programs. 

  • Works within the guidelines of authorized Company policies, procedures, budgets, and good business ethics, coordinates and controls the activities, and programs of the designated areas of responsibility. 

  • Other duties as assigned by manager 

 
 

What we need from you: 

 

  • BS/BA Degree in Education, or related field related experience (Preferred) 

  • 1-3 years contact center training 

  • 3-5 years leading people 

  • Working knowledge of MS Word, Excel, and Power Point 

  • Understanding of adult learning processes 

  • Strong interpersonal skills 

  • Excellent communication and public speaking skills 

  • Strong facilitating skills.  

  • Proven skills for delivering training processes.  

  • Must be able to work odd hours as it is not always feasible to handle all training during regular office hours. Must be able to work in a fast-paced, high-stress environment with a demanding time schedule.  

  • Strong project management skills with ability to supervise multiple projects 

  • Training Delivery, Adult Learning Principles, Teamwork, contributes to a positive team spirit.  

  • Attendance/Punctuality is consistently at work and on time; ensures work responsibilities are covered when absent.  

  • Decision Making/Problem Solving. Cultural Sensitivity, Conflict Management, Collaboration, Developing Others. 

 
Travel 

  • Less than 10% 

 

Why work with us? 

  • Excellent company culture, fun events, and volunteer opportunities 

  • Competitive benefits (medical, dental, vision & more)  

  • 401k package with dollar-for-dollar match-up  

  • Generous PTO and paid holidays days offered 

  • Opportunities to grow professionally and personally 

  • Team-oriented atmosphere 

Equal Opportunity Employer:  This employer (hereafter the Company) is an equal opportunity employer and does not discriminate in recruitment, hiring, training, promotion, or other employment policies on the basis of age, race, sex, color, religion, national origin, disability, veteran status, genetic information, or any other basis that is prohibited by federal, state, or local law. No question in this application is intended to secure information to be used for such discrimination. In addition, the Company makes reasonable accommodation to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Company or threaten the health or safety of others at work. This application will be given every consideration, but its receipt does not imply that the applicant will be employed.

Other details

  • Job Family Indv. Contr - Exempt
  • Pay Type Hourly
Location on Google Maps
  • Whippany, Hanover, NJ 07981, USA