Specialist, Fraud Strategy & Prevention

Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. Give Yourself Credit, Work at Merrick!

The primary responsibility of the Fraud Specialist is to use sound reasoning and good judgment to prevent significant fraud losses and recover funds. This role is responsible to review alerts received in fraud detection systems, and fraud referrals that require significant research on high-risk applications and deposit activity that present a significant risk of losses.  

 

Essential Functions: 

• Detects, investigates, and prevents of synthetic, identity, and new account application fraud.  
• Provides recommendations supported by data in the implementation of new fraud alerts and controls. 
• Conducts deposit risk investigations. 
• Collaborates with Fraud Strategy, Fraud Operations, and Account Originations teams to resolve escalated issues. 
• Determines action required based on established procedures and works with supervisor to handle more complex cases. 
• Analyzes application data and recommends process improvements to prevent and mitigate fraud. 
• Communicates with the Compliance department when a SAR is required. 
• Conducts investigations of escalated alerts/cases of potentially suspicious activity and potential fraud across verticals. 

Compliance with Laws & Regulations:   

• Responsible for complying with all of the Bank’s internal control policies and procedures. 
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject. 
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts. 
• Ensure compliance with anti-money laundering, including KYC and gaming regulations. 

Education and Experience: 

• An Associate's Degree in a related field is required, two years of related and equivalent experience accepted in lieu of education requirement. 
• Two (2) years of e-commerce and/or financial environment within a Financial Crimes Unit or equivalent is preferred. 

Summary of Qualifications: 

• Proven ability to work effectively in a production environment. 
• Strong Leadership skills 
• Able to communicate effectively and professionally with external and internal customers via telephone and written communications. 
• Proven effective planning, organizational, time management, and problem-solving skills.  
• Proven ability to work effectively under pressure.  Skill at handling a variety of assignments simultaneously.  Flexibility and willingness to work at a rapid pace in strict time frames. 
• Experience with, and demonstrated skill at, the following: Word Processing, Spreadsheets, E-Mail, and Database software. 

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.
 

 

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including drug testing and employment/personal references.