Hospitality Manager (Front Desk)

Hospitality Manager

32-40 hours per week including holidays and weekends
Must be able to work all shifts (AM, MID/PM)

Specific Duties:

Provides optimal guest satisfaction by offering professional, warm and sincere welcome to all guests.

Responsible for all aspects of operating the Front Desk.

Handles guest requests in a timely manner.

Handles all phone calls to the Front Desk in a professional and courteous manner.

Communicates guest needs to appropriate departments to ensure guest satisfaction.

Interacts directly with guests on all Front Desk issues i.e. reservations,
billing inquiries, concierge duties, etc.

Handles and responds to all guest complaints received at the Front Desk, communicating to the Hotel Manager as needed.

Assists fellow Front Desk Associate's and works as a team to create a positive
environment for guests and staff.

Monitors arrangements for all V.I.P., Special Attention and Long Stay guests.

Remains calm and authoritative in fire & safety situations.

Proficient in the use of Opera System and other equipment including kiosks; able to analyze and resolve problems with PMS and/or interfaces in a timely manner; knowledgeable of procedures related to the Front Desk operation.

Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.

Responsible for cash drawer of assigned amount and cash handling.

Front Desk duties for guest requests.

Balances Room Inventory for arrivals daily to maximize room revenue as per policy.

Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not extended beyond the appropriate levels. etc.

Provides reservation services when required.

Perform any other Front Desk Associate duties as requested by the Manager or Hotel Manager.