Guest Experience Manager

A Guest Experience Manager job description includes providing. professional and courteous services to hotel guests who want to make or cancel. reservations, check in and out, and have their needs and concerns addressed. A Guest Experience Manager is also responsible for ensuring the highest level of guest. satisfaction and coordinating with other hotel departments to deliver. outstanding service. A Guest Experience Manager may also provide information about new things and places to explore. while staying at the hotel.

Excellent communication skills, both interpersonal and professional, able to build strong relationships with guests and encourage return business. Organized and familiar with administrative duties. Extensive experience working with other Guest Experience Managers and collaborating to create the best possible experience for guests.

Skills:

·         Welcome guests and assist in checking them in, helping move luggage, and guiding guests as needed.

·         Answer inquiries and provide information clearly and efficiently.

·         Complete transactions while handling money responsibly and counting out change accurately to prevent errors.

·         Excellent customer service and professional interaction skills necessary to provide guests with the ultimate experience.

·         Extensive communication abilities, including interpersonal, professional, written, and oral, which helps you convey information clearly and concisely.

·         Attention to detail, critical thinking, decision-making, and management experience.

·         Organized, comfortable multitasking, and familiar with computer tasks.

·         Experienced in handling money responsibly and accurately.

• Answer calls, send additional services, and redirect incoming calls for guests.

·         Perform guest check-ins both behind the front desk and on a mobile device in the lobby based on business levels and needs.

·         Handle all guest issues and feedback tactfully and efficiently, ensuring prompt resolution for the guest and effective internal follow-up.

·         Perform other duties in Front Office as assigned.

·         Interacts with all guests.

·         You will ensure that proper payment methods are collected along with recording any special requests from the guest.

·         You will follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

·         Flexible schedule availability