Job Description

We are seeking an energetic and detail-oriented Sales Coordinator to join our group team! The ideal candidate will have a naturally ingrained service culture and committed to supporting the growth of the group segment for Club Quarters in Chicago New York.

If you are looking for an incredible opportunity with future growth potential, we want to hear from you! 

Job Responsibilities:

• Support manager by developing the client base of individuals, organizations, associations, and social business for group opportunities
• Maintain client files and update information daily in accordance with established departmental policies and procedures
• Utilize the sales CRM (iVvy / Salesforce) to log the sales journey from receipt of lead to materialization of group
• Assist in the preparation and delivery of group proposals and contracts
• Respond to group leads through online RFPs
• Work closely with the revenue management and guest services team in the coordination of rate quotations, space availability, inventory management and rooming lists
• Work closely with accounts receivable team in securing deposits and payments
• Prepare group resumes and turnover of definite groups to the hotel operations team
• Maintain effective written communication to the hotel operations team regarding onsite groups and events
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
• Support manager in the preparation of special events, hotel tours, and off-site presentations for potential clients
• Cultivate collaborative, mutually supportive relationships with and among customers, as well as the CQ community, membership team, and hotel staff
• Promote teamwork and quality service through daily communication and coordination with other departments
• Perform other duties as assigned

Qualifications

• 2+ years of successful experience in a guest-facing hotel setting preferably in Group Sales or Conference Services
• Proficient in Word, Excel and PowerPoint
• Working knowledge of Salesforce, iVvy, and Opera a plus
• Working knowledge of Cvent a plus
• Exhibit willingness to take on new challenges
• Able to complete tasks with minimal supervision
• Highly detail oriented and able to complete multiple tasks simultaneously
• Able to complete work in a timely manner with prompt responses to voice mail and e-mails
• Be comfortable working in a team selling environment
• Exhibit professional, positive, friendly and caring attitude towards clients and team members
• Proficient in the English language
• Excellent writing skills (grammar/punctuation/spelling)
• Must be willing work varied hours if required

Club Quarters Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

• Opportunities for advancement and career growth
• Warm and supportive work environment
• Competitive wages 
• Medical, Dental and Vision Insurance
• Flex Spending Account 
• 401(k) retirement plan
• Paid Time off programs 
• Holiday pay 
• Jury Duty Leave and Bereavement Leave
• Hotel discounts

Club Quarters Hotels is an equal opportunity employer. EEO M/F/D/V

ABOUT THE COMPANY

Club Quarters Hotels is a privately-held company based in Stamford CT. We manage a portfolio of full-service hotels located in world- class cities in the U.S. and London. Designed for urban travelers, we offer accommodations, amenities and services needed to make a guest’s stay to be a productive, memorable, and a distinctive experience. For more information, visit www.clubquartershotels.com.