Revenue Assurance Analyst (100% Remote)

Virtual Req #1398
Monday, March 25, 2024
 

Who we are:

 

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.  

  

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.  

  

For more information about our services please visit clearcaptions.com.   

 

Position Summary:  

 

The Revenue Assurance Analyst is responsible for (1) gaining a solid understanding of the ClearCaptions technical operations and regulatory framework, (2) working across multiple business units (Development, IT, Compliance, and Operations) to execute our billing process and facilitate improvements, (3) developing and communicating recommendations to management to facilitate appropriate billing decisions, (4) conducting supervised analyses to adjust the revenue numbers where appropriate, and (4) making recommendations and updating our best practices in order to improve the overall process.    

  

The Revenue Assurance Analyst is a critical component of company’s regulatory and financial success as ClearCaptions is required to submit detailed call record information to support its federal revenue submissions to an administrator of an FCC regulated fund.  The position reports to the Revenue Assurance Manager in the Finance department and will be based out of a home office supporting Corporate in Pacific Standard Time.  

This is a Remote/Work from Home position reporting to Revenue Assurance Manager. 

 

What you will do:  

  • Work the execution of the company’s billing process, you will. 
    • Ensure the highest quality inputs and data integrity.
    • Create, maintain, and improve real-time visibility of potential billing issues and troubleshooting.   
    • Coordinate with internal compliance teams to ensure appropriate application of regulatory requirements into billing process design. 
  • Actively work the revenue data reporting process, you will.  
    • Develop, maintain, and improve the QA scripts / checks for the billing process run, coordinate on the monthly run by confirming that the billing filters are in place and working correctly—this routinely includes working with complex SQL (T-SQL) queries. 
    • Validate that the revenue submission files contain the expected results and identify, document, and resolve any discovered issues. 
    • Actively participate in the adjustment identification process, including but not limited to:  conduct analysis, communicate the results of that analysis to appropriate parties, work with functional partners to document adjustment support information, and perform a final review of the data to be filed (with applied updates). 
  • Develop expertise on billing definitions and standards, you will. 
    • Develop and implement processes and procedures for verification and validation of the monthly billing process. 
    • Review data for anomalies, document and communicate issues found, and follow up with business partners on resolutions and process improvements. 
    • Confirm billing updates are in place and working correctly, create a regression test of known billing issues to cycle new billing updates again before production, and document and maintain the processes used. 
  • Support ancillary processes and analytical information needs via other duties and special projects as required.  

 

The kind of people we look for:    

  • Versatile people who thrive on variety and challenge  
  • Excited about working in a fast-paced environment.  
  • Innate problem solvers who want to grow in a flexible, collaborative culture.  
  • Takes initiative, pushes boundaries, motivated to innovate.  
  • Talented individuals with a growth mindset who want to use their learning and relationship-building skills.  
  • Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.   

 

Qualifications:  

  • B.S. degree in Computer Science, Information Systems, Decision Sciences, or a related business degree and / or equivalent experience  
  • 4+ years of business experience with Billing Processes, Revenue Management and/or Quality Assurance  
  • 1+ years of any combination of 
    • Test script development; baseline development; unit & regression testing; and quality standards adherence.  
    • Develop and define QA processes, methodologies and policies for testing and review. 
    • Conducted QA for ETL, reporting and/or intricate data. 
  • Maintains extremely high standards when identifying issues and seeking resolutions. 
  • SQL proficiency, specifically able to easily write complex queries, utilize intricate joins, review stored procedures, conduct extensive data extractions & comparisons. 
  • Work with Revenue Assurance Specialist and/or Revenue Assurance Manager to communicate ideas, drive consensus, and resolve issues. 
  • Excellent verbal and written communication skills, presentation, and problem-solving skills.
  • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
  • Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. 
  • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
  • Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) 
 

Physical Demands:  

Employees may experience the following physical demands for extended periods of time:    

  • Sitting, standing, and walking (95-100%)     
  • Keyboarding (70-90%)     
  • Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)  

 

Work Environment: 

Work environment is at home.  

 

Compensation:  

$68,000 to $74,500 with consideration to experience and geographical location.  Please see www.clearcaptions.com/careers for an overview of our generous benefits program. 

 

Intrigued to learn more?  

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.  

 

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.  

 

Disclaimer:  

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. 

 

Other details

  • Pay Type Salary
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