Sr. Telephony Integration Engineer (100% Remote)

Virtual Req #1367
Monday, March 4, 2024

Who we are:

 

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. 

 

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. 

 

For more information about our services please visit clearcaptions.com.   

 

Position Summary:

 

We are actively seeking an experienced, multidisciplinary Solutions Engineer to design and implement a comprehensive telecommunications solution integrating WebRTC, SIP, and robust multimedia services. The ideal candidate should possess extensive knowledge in designing and implementing telco-grade unified communication platforms. This includes ensuring high availability and developing secure, scalable APIs for system interactions in cloud environments.

The ideal candidate should also have significant testing and evaluation expertise, coupled with the ability to communicate effectively, both verbally and through concise documentation.

This is a Remote/Work from Home position reporting to the Director of Enterprise Architecture.

 

What you will do:

 

  • Evaluate and contribute to the design of a multimedia communications platform using Kamailio for SIP routing and trunk configurations, and Asterisk for media processing.
  • Conduct research on commercial solutions that meet similar requirements, leveraging IMS components.
  • Produce documentation detailing performed studies and their applicability to platform and service evolution.
  • Implement WebRTC functionality for browser-based communication, alongside traditional SIP user capabilities.
  • Create comprehensive documentation covering all functionalities and use-cases, ensuring clarity for developers, engineers, and vendors.
  • Provide a detailed manual or guideline for replicating the setup on another system, including configuration files, versioning details, and custom scripts.
  • Collaborate with Engineering and Development on applicable projects.
  • Provide Tier 3 support to operations when necessary for problem resolution.

 

The kind of people we look for: 

  • Versatile people who thrive on variety and challenge 
  • Excited about working in a fast-paced environment. 
  • Innate problem solvers who want to grow in a flexible, collaborative culture. 
  • Takes initiative, pushes boundaries, motivated to innovate. 
  • Talented individuals with a growth mindset who want to use their learning and relationship-building skills. 
  • Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.   

Qualifications:

 

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 5+ years of experience with VoIP architecture, including hands-on installation experience deploying open-source UC (such as Kamailio, Asterisk, etc.) in a CSP, UCaaS platform to a Telco setting.
  • Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, WebRTC, and their troubleshooting. Understanding of video/audio codecs, packetization, encryption, and transport.
  • Experience with the development of unified communications features and capabilities using WebRTC, Real-Time Text, Automatic Speech Recognition.
  • Working knowledge of advanced compression techniques such as H.264/265, VP9, AV1, OPUS.
  • Hands-on experience with deployment on Private and Public network/security clouds (AWS).
  • Experience with containerization and orchestration technologies like Docker and Kubernetes.
  • Experience with IAC, using provisioning and configuration management tools such as Terraform, CloudFormation, Chef, Ansible.
  • Experience configuring and troubleshooting voice protocols, including SIP, Diameter, SS7, SIGTRAN (M2PA/SUA/M3UA), ENUM, and DNS Least Cost Routing, Security Controls (TLS, etc.).
  • Working-level understanding of IMS architecture (VoIP, Video, others), LTE architecture (VoLTE).
  • Experience with commercial Softswitches, Session Border Controllers, SIP proxies, Media, and Application Servers. (Experience in the evaluation of these technologies is a plus)
  • 5+ years of experience in Networking. Full knowledge of the OSI model and a deep understanding of the 1-7 Network Layers.
  • Good understanding of Linux environments, including bash scripting, XML, JSON.
  • Excellent verbal and written communication skills, presentation, and problem-solving skills.
  • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
  • Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
  • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
  • Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel.
  • Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

 

Physical Demands:

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing, and walking (95-100%)
  • Keyboarding (40-60%)
  • Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)

 

Work Environment:

100% Remote:  Work environment is at home. 

 

Compensation:  

$129,000 to $141,300 plus 5% variable pay with consideration to experience and geographical location.  Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

 

Intrigued to learn more?  

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.  

 

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.  

 

Disclaimer:  

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. 

 

Other details

  • Pay Type Salary
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