Inside Sales Coordinator (Vendors), 100% Remote

This position will report directly to the Inside Sales Vendor Manager and will be based in a home office.

Available Schedules: 8AM-4:30PM PST Monday through Friday  

Responsibilities:

· Manages scheduling and assignment of installation work orders.
· Interacts with contracted technicians as well as our Business Development Managers to schedule sales installations, service requests and other customer needs, as necessary.
· Manages caseload associated with contractor work orders as well as processing technician work order approvals and payments to meet service level agreements.
· Achieve monthly quotas through ensuring contractor installs are completed in a timely and cost-efficient manner.
· Responsible in meeting response time service level agreements for internal customer related inquiries
· Actively works service and repair and install dashboards to monitor at risk work orders as well as respond to technician inquires.
· Works directly with Inside Sales Representatives to understand current sales volume and scheduling needs while ensuring all standard operational processes are followed.
· Works directly with Inside Sale Vendor Manager to review and approve vendor invoicing
· Works directly with Inside Sales Vendor Manager to review reporting to identify installation trends and opportunities

· Other duties as assigned.

Qualifications:

· High school diploma or equivalent. Continuing education preferred.
  · 1 one or more years of Inside sales or scheduling experience is a plus.
· Strong interpersonal skills and work well in a team environment
· Must be detail oriented
· Strong verbal and written communications skills.
· Ability to multi-task, prioritize, and manage time effectively.
· Experience working with Salesforce.com or similar CRM is a plus

· Intermediate Excel skills is a plus

· Experience generating reports utilizing Salesforce is a plus

Work Environment: 
Work is performed in a business or home office environment. 

Compensation: 
A competitive compensation package will be offered to successful candidates. 

Disclaimer: 
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.  Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors. 
 

ClearCaptions is an equal opportunity employer.