Materials Test Technician - Warehouse (Temporary)

Rocklin, CA, USA Req #791
Monday, June 13, 2022

Materials Test Technician - Warehouse (Temporary)
 

We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment’s notice. A successful individual in this role will be willing to perform functional testing (i.e. Audio, connections, OS, etc.), cosmetic inspection (i.e. Cosmetic defects or physical damage, etc.) Perform reverse engineering on Caption Phones. To include disassemble, examine, and analyze in detail manufacture defections. Work closely with company engineer and development department.  Provide disposition of returned phones by company grade and customer need.


This is a temporary position that will last approximately 6 - 8 months. This role will report to the Inventory and Logistics Manager and will be based out of our warehouse in Rocklin, CA.


ClearCaptions considers the health and safety of its customers, employees, and vendors as its highest priorities. All offers of employment with ClearCaptions are conditioned on completing and passing a background check and using designated PPE when required. ClearCaptions adheres to all federal and state laws. 
 


Responsibilities:

  • Receive returned phones from shipping and perform cosmetic inspection.
  • Grade (cosmetic) all returned company Assets for refurbishment and/or E-Waste. 
  • Functional testing performed on Asset. To include all functions are considered ETN (Equivalent to New) prior to releasing to customer.
  • Tested and cosmetic Asset parts are available in FGI (Finished Goods Inventory) for customer requests. (handsets, power adapter, curly cords, and stands).
  • Testing parameters as needed to reflect potential bugs found, reported or issues relayed from the field to assist with narrowing down issues. Compiled findings in detail sent to Manager and other Departments as per protocol.
  • Report findings on returned phones to Engineering Department (ex. Audio issues, potential bugs Caption complaints, cosmetic defects & etc.).
  • Verify RMA cases meet the minimum requirements for Triage to process request from Support.
  • Present to Departments in a clear and comprehensive manner as required covering any range of issues: Bug reports, system issues, training opportunities, improvements to existing process’s and more.
  • Monitor unusual account activity as discovered in the daily implementation job and have impact on the execution of duties.
  • Work with other departments and management when an issue appears causing Triage to be unable to process request from Customer Experience team to find a prompt solution or work around until immediate issue is addressed and resolved.
  • Ability to act and react promptly to any additional request from Management and not having your daily responsibilities impacted.


Qualifications:

  • Working knowledge of mobile devices including but not limited to cell phones and tablets.
  • Ability to learn new programs and software with generalized training.
  • Working knowledge of Windows OS.
  • Working knowledge of IOS.
  • Functional ability to use MS Office Suite.
  • Knowledge of home networking including but not limited to navigating routers.
  • Ability to actively use available resources to find solutions (ex. Internet, case notes, etc).
  • General knowledge of computers and related peripherals.
  • Basic knowledge of warehouse operations and rules.
  • Work under limited supervision.
  • General knowledge of proper sanitization and health guidelines as they apply to resending phones, accessories, & etc. to the public.
  • General knowledge in technical writing.
  • Basic knowledge of VPN and firewalls.
  • High School Diploma/G.E.D preferred.   


Physical Requirements:
 

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (98%)
  • Keyboarding (100%)
  • Viewing computer monitor, tablet and cell phone screen requiring close vision (100%)


Work Environment:
 

Work is performed in a warehouse environment.



Compensation:
 

A competitive compensation package will be offered to successful candidates.


Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this 
classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. 


ClearCaptions is an Equal Opportunity Employer.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Rocklin, CA, USA