Assistant Gift Shop Manager - Zoo

GENERAL DESCRIPTION

Under the general supervision of Supervisor I - Zoo, the work involves a wide range of customer service duties, sales, support functions, and directing Abilene Zoo visitor traffic. Will assist in leading the work of Guest Services employees and other associated activities including assisting with Abilene Zoo activities, functions, events and programs.

SUPERVISION EXERCISED

In the absence of the Supervisor I - Zoo, this position will function as the supervisor over Zoo Guest Services employees.

IMPORTANT AND ESSENTIAL DUTIES

Perform general customer services functions including answering guest inquiries, giving directions, providing information of zoo functions and activities.

Process incoming and outgoing calls; process register payments, reservation and visitation paperwork, 

Operation of all Guest Services attractions, rides, equipment, and food preparation.

Maintain, inspect, clean, inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.

Provides administrative support for the Supervisor I - Zoo.

Oversee, inspect, and assist with the reconciliation of Guest Services registers to ensure accuracy and discrepancy prevention.

Manage and oversee cash handling function for all sale activities.

Compile and balance daily revenue statements in accordance with Abilene Zoo standards.        

Mediate Guest Service issues, problems, questions quickly and effectively. 

Ensure employees are current on training and other position relevant information.

Assess inventory stock/supply levels, including receiving and counting incoming inventory shipments

Merchandise and display Gift Shop items in accordance with set standards and layout plans.

Assists with the day-to-day operations of the Abilene Zoo. 

Operate City vehicles, Zoo rides, attractions, and other motorized equipment.

OTHER JOB RELATED DUTIES

Perform other job related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Money handling to ensure proper accuracy and documentation of store registers and safe.

Registers, sales, and inventory components in a retail store setting.

Basic math skills including addition, subtraction, multiplication, division and percentages.

General customer service.

The safe operation of equipment/vehicles.

Skill to:

Proficient typing skills to create, maintain, and compile reports and other paperwork.

Troubleshoot and repair retail POS terminals.

Manage time effectively.

Provide exceptional customer service relations.

Efficiently and accurately manage cash handling functions.

Interact with zoo guests in a professional and courteous way.

Ability to:

Maintain confidentiality of client information.

Work independently.

Demonstrate a positive attitude and initiative.

Organize and plan work activities to meet deadlines.

Use resourcefulness and tact when dealing with upset customers.

Accommodate changing work priorities.

Communicate concisely both orally and in writing to both the public and staff.

Use proper telephone etiquette. 

Use math skills to calculate, maintain and verify cash transactions.

Supervise and oversee employees.

Serve the patrons and public in a wide range of Guest Service aspects.  

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

Lead, manage, and perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience and Training Guidelines:

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying.  Knowledge, skills, and abilities may be obtained through:

Experience:

Two (2) years of retail sales experience or similar environment is required.    

One (1) year of lead worker or supervisory experience in a retail or similar environment is preferred.

Education/Training:

High School Diploma or GED is required.

License or Certificate:

A valid Texas driver’s license; the ability to obtain one within ninety (90) days of employment, or a military waiver is required.

First Aid and CPR certifications are required or the ability to obtain them within ninety (90) days of employment is required.

Food Safety Manager Certification is required or ability to obtain one within thirty (30) days of employment is required.

Special Requirements:

Must be able to work a flexible work schedule that may include nights, holidays, and weekends. 

Work in outdoor conditions and in extreme heat and cold.

Essential duties require the following physical skills and work environment:

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

    ___    Sedentary – lifting of no more than 10 pounds
    ___    Light – lifting no more than 20 pounds; carrying up to 10 pounds
    _X_    Medium – lifting no more than 50 pounds; carrying up to 25 pounds
    ___    Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
    ___    Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes:  The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes for how often:
N   =    No
E   =    Extensive (100 – 70% of the time)
M  =    Moderate (60 – 30% of the time)
I    =    Infrequent (20 – 10% of the time)
A   =    Almost Never (<10% of the time)

Code / Task
_M_    Standing
_M_    Sitting
_M_    Walking
_M_    Lifting
_M_    Carrying
_M_    Pushing/Pulling
_M_    Overhead Work
_M_    Fine Dexterity
_I _     Kneeling
_I _     Crouching
_I _     Crawling
_M_    Bending
_I _    Twisting
_I _    Climbing
_I _    Balancing
_E_    Vision
_E_    Hearing
_E_    Talking
___    Other:  _____________________