911 Program Coordinator - Technology Services

City Hall, 555 Walnut Street, Abilene, Texas, United States of America Req #166
Tuesday, January 4, 2022

The purpose of this position is to plan, organize, and administrate the Abilene/Taylor County 9-1-1 District (9-1-1 District) in accordance with the decisions and policies of the District’s Board of Managers by accomplishing all tasks associated with the administration and operation of the District under the guidance of the 9-1-1 District Director and day-to-day supervision by the 9-1-1 District Assistant Director/GIS Division Administrator for the City of Abilene.
This position exercises no supervisory responsibilities.
Given focus from the Board of Managers, develop, implement, and periodically review the District’s strategic plan of action for the operation/maintenance and future technological development of the District in order to ensure the safety and security of the citizens of Abilene and Taylor County.  This includes but is not limited to strategic planning, contingency operations planning, administering the District budget, day-to-day District administrative duties, regulatory and legislative issues, public relations and education, interaction with city/county/state officials to the highest levels, and coordination with city/county/state employees to achieve the 9-1-1 Board District Administrator goals.
Develop, maintain, exercise, and review contingency plans for operating District resources in times of natural and man-made disasters, to include but not limited to coordination with appropriate city/county/state agencies, attending scheduled Local Emergency Planning Committee (LEPC) Membership and LEPC First Responder Subcommittee meetings for the purpose of planning disaster responses in the District.
Develop, execute, and review the 9-1-1 District budget in order to fulfill goals and strategies defined in the Strategic Plan in accordance with applicable statutes and includes attending council meetings of cities other than Abilene and the Taylor County Commissioner's Court during the District’s budgeting process to answer questions regarding the annual budget and all associated tasks, review and coordinate with Finance staff Wireless Service Fee Distributions from the state, update various spreadsheets with current monthly information, review service fee remittance reports submitted by the various service providers serving the District and submitting remittance payments to cashiers for deposit, sending updates and correction requests as necessary, manage all invoices and payments to businesses with PS911 service, send annual service fee notifications to all service providers and taxing agencies.
Review, provide feedback, and implement the various regulatory and legislative issues that concern the operation and administration of the District which includes but is not limited to monitoring/attending Industry, NENA, TX NENA, CSEC, Texas 9-1-1 Alliance, Federal sources/regular meetings to stay abreast of current nationwide, statewide, regional, local, industry, technology, legislative, regulatory events and/or issues that are relevant to the District.
Maintain an outstanding relationship with the public through various public awareness and educational activity programs designed in support of the District’s Strategic Plan which includes but is not limited to statutorily required triennial Public Review Hearings.  This will also include developing, maintaining, and reviewing an education/public awareness plan and includes distributing classroom education materials to classrooms and schools when requested along with meeting with individual teachers for the purpose of reviewing the materials provided and their suggested usage.
Interact with the various city/county/state officials, including the various volunteer public safety organizations such as the Texas 9-1-1 Alliance and Texas Public Educators and the general public, to ascertain needs, provide updates, and coordinate activities as necessary to ensure the District's goals and strategies are accomplished.  Attendance at after-hours meetings of local Volunteer Firefighter and Emergency Medical Service provider organizations may be required.
Accomplish the various periodic administrative tasks required including but not limited to those that come from phone calls, emails, meetings, faxes, mailings, walk-ins, etc., which are of staff or public origin, accomplishing or ensuring staff accomplishes addressing procedures for Abilene and Taylor County, including resolution of addressing issues, address database management,  maintenance of and distributing copies of the Master Street Address Guide (MSAG); GPS data collection, processing and entry, research causes of misrouted 9-1-1 calls, preparation of mapping data and updates to individual workstations at each primary and secondary Public Safety Answering Point (PSAP) with current digital mapping information, ascertain hardcopy map requirements for PSAPs and responders then prepare, update, print, and distribute said maps for use in responder vehicle and base stations, using AURORA system, generate and distribute additional 9-1-1 system usage data for use by associate and higher level management.  Distribute monthly call data reports to various staff and county agencies as required, download and convert into GIS monthly wireless call data for the purpose of monitoring tower routing and noting any misrouting of wireless calls for use in determining corrective action required.  Update and maintain various spreadsheets with current monthly information.  Coordinate, setup, and participate in 9-1-1 District Board of Managers meetings which includes assembly of board packages, audio recording of meetings, mailing of agendas, and possible off hours delivery of packages to 9-1-1 District Board members.  Responsible for ensuring global procedural and operational goals are satisfactorily attained.

Addressing - Responsible for and routinely resolve addressing issues and conflicts that directly affect the public and emergency responders' abilities to render services.
Perform other job related duties and responsibilities as assigned.

Knowledge of:
Microsoft computer products and Google G-Suite.
ESRI computer mapping product specifically ArcGIS 10.x.
Global Positioning System (GPS) equipment and software.
Pictometry imaging software, computer mapping, cartography, geography, aerial photo interpretations, multiple geographic information systems (GIS) and services.
The latest telephone systems. 
Skill to:
Communicate with the general public as well as the various levels of city, county, and state government.
Provide testimony and answer questions at Commissioner's Court for the purpose of providing testimony that may include information on street name changes, budget and funding issues that concern the District and County.
Inform and teach Volunteer Fire Departments (VFDs), Emergency Management Services (EMSs) providers GPS usage information and mapping, civic meetings discussing upgrades in 9-1-1 service.
Conduct media interviews discussing E911 implementation and improvements among other topics.
Ability to:
Coordinate call routing of new/upgraded cell sites of Wireless Service Providers (WSPs).
Coordinate with PSAPs and WSPs Wireless E911 implementation testing, network upgrade testing, continuation network testing, to include timing, procedures, and the addition of new sites/information into GIS.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying.  Knowledge, skills, and abilities may be obtained through:
Five (5) years of progressive experience in geographic, cartographic, 9-1-1 or a related field is required.
A Bachelor’s degree in Public Administration, Business Administration, Geography, Geospatial Information Systems, or a related technical or scientific field that includes some engineering coursework is preferred. 
License or Certificate:
A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred.
A Criminal Justice Information System Certificate is required within thirty (30) days of employment.
Essential duties include the following physical skills and work environment:
Ability to work in a standard office environment and field environments.
Work is performed in a climate-controlled office environment, with substantial field work and activities. 
Physical demands are sedentary in nature with prolonged sitting. 
Work may cause eye and finger fatigue because of fairly continuous use of motor senses. 
Position requires moderate physical effort in carrying/moving computers and peripheral equipment. 
With or without accommodation, ability to walk, stand, reach and bend. 

With or without accommodation, the ability to lift up to 30 pounds.

Periodic travel to various local, state, and national meetings and conferences to stay abreast with the many issues that concern the operation and administration of the 9-1-1 District.

Other details

  • Pay Type Salary
  • Min Hiring Rate $49,016.00
  • Max Hiring Rate $59,343.00
Location on Google Maps
  • City Hall, 555 Walnut Street, Abilene, Texas, United States of America