Visitor Services Associate

Carnegie Museums of Pittsburgh, 4400 Forbes Avenue, Pittsburgh, Pennsylvania, United States of America Req #867
Thursday, May 26, 2022
There's no cultural organization in the world quite like Carnegie Museums of Pittsburgh. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums; Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. We're committed to being inclusive, both onsite and online, and to exploring with our audiences the big ideas and issues of our time. Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community.

The CMP COVID-19 Employee Vaccine Policy requires that all employees provide proof of COVID vaccination or if not fully vaccinated, must provide proof of negative COVID-19 testing on a weekly basis.

Visitor Services Associates are responsible for greeting individuals and groups at the Carnegie Museums of Art and Natural History. Associates perform admission transactions using a computerized ticketing system; sell memberships; provide information concerning the facilities and exhibitions; cover central Oakland switchboard; oversee coat check; monitor lunchroom for school groups; take responsibility for each visitor’s experience by meeting and, where possible, exceeding visitor expectations. Perform transactions at parking booth as visitors enter and exit; provide on-foot traffic direction and parking assistance; maintain real-time inventory of available parking spaces. Fulfill visitor accommodation requests, including sighted guide, limited ASL assistance, and providing wheelchairs.

KNOWLEDGE, SKILLS, and ABILITIES:

  • Must have excellent customer service and communication skills. 
  • Must have basic computer skills and ability to be trained on Siriusware ticketing system. 
  • Must be able to handle cash and credit card transactions and balance cash drawer. 
  • Weekend and evening hours required.

EDUCATION AND EXPERIENCE:

  • High school diploma or equivalent required. 
  • Previous experience, minimum of one year, in retail or other public contact employment; cash handling experience preferred. 

PHYSICAL REQUIREMENTS: Position requires considerable walking and standing for long periods of time and movement throughout the Museums.  Must have manual dexterity to operate computer and to manually fill out forms.

PRINCIPAL ACCOUNTABILITIES:

  • Takes responsibility for acquiring, through meetings, on-going training, and individual initiative, all information, product knowledge and interpersonal and communication skill development necessary for successful performance in a front-line staff position.
  • Attends training and demonstrates competency in accessibility-related customer service, including sighted guide, best practices for transactions, and limited, useful ASL communication.
  • Attends emergency preparedness training and demonstrates understanding of Oakland emergency procedures.
  • Communicates with the public in a courteous and sensitive manner, projecting a positive and professional image of Carnegie Museums of Pittsburgh.
  • Welcomes visitors at parking lot entrance, conducts parking transactions and offers verbal assistance. Helps to direct traffic when needed.
  • Maintains the real-time inventory of available spaces. Deploys “lot full” and parking restriction signage, reserves parking spaces as needed.
  • Provides all requested information and assistance to visitors and acts to resolve their special requests, problems or concerns to achieve mutual satisfaction.
  • Cooperates as a front-line team with all staff to provide seamless customer service.  Demonstrates respect and dignity to co-workers and visitors.
  • Acts in a proactive manner to maintain a safe environment and notifies all appropriate
  • personnel regarding safety hazards and concerns.
  • Explains admission policies and operates the Ticketing and Reservation System to receive group and individual admissions.  Is responsible for the accuracy of the admissions monies.  Counts and signs for correct amounts of money needed for cash operating funds. Conducts a double count of cash operating funds with Admissions Manager or appointed Visitor Services supervisor at the end of the day and balances the daily batch.
  • Presents membership offers to every visitor. Completes transaction as needed. Provides onsite support for members with concerns or requests.
  • Acts as greeter to proactively welcomes visitor to the museums and direct visitors to admission desks.  Answers questions; provides assistance; and offers suggestions to enhance the visitor experience.
  • Greets school groups and assists in the delivery of coats and lunches to the coatroom. Monitors Lunchroom to keep groups on schedule.
  • Keeps admission desk in a clean and orderly manner. Performs operator-level maintenance on TRS, including changing printer tapes.  Keeps necessary forms and materials stocked
  • Performs shift coverage of primary Oakland switchboard.
  • Performs other duties as assigned.
This is a Union position.

 

 

 

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment: Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal Record Check FBI Fingerprint Criminal Background Check Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity-Affirmative Action Employer – Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.   

*GUIDANCE ON ESSENTIAL FUNCTIONS:   The Americans with Disabilities Act (“ADA”) requires employers to consider and accommodate qualified individuals with disabilities.  An individual is qualified if he or she can perform the essential functions of a job with or without reasonable accommodation. An essential job function is any task that is a fundamental part of the job.  When considering essentiality, one must focus upon whether the function is essential to this particular job and not to the department as a whole. Some additional guidance on essential functions follows below.  Please note that the following guidelines are non-exhaustive.  If you have any questions or need additional guidance, please contact Human Resources. A. Is the function required to be performed on a regular basis? If the function is rarely performed, it may not be essential. B. Is the function highly specialized? Is the incumbent hired for his/her expertise or ability to perform the function?  The need for special expertise is an indication of an essential function. C. Does the position exist, at least in part, to perform the function?  If so, the function is more likely to be essential. D. How much time is spent performing the function and how often?  Note that even functions performed 10% of the time could be essential if they are required on a regular basis. E. Would elimination of the function fundamentally alter the job?  If so, the function is more likely to be essential. F. What are the consequences of not requiring the incumbent to perform the function? If they are significant, the function is more likely to be essential.  G. Are there a limited number of employees among whom the performance of the function could be distributed if the incumbent could not perform it?  If so, it is more likely to be essential.

Other details

  • Pay Type Hourly
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Location on Google Maps
  • Carnegie Museums of Pittsburgh, 4400 Forbes Avenue, Pittsburgh, Pennsylvania, United States of America