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IT - IT HELP DESK SPECIALISTII

Columbia, MD, USA Req #353
Friday, May 6, 2022
Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. WHY YOU SHOULD APPLY? CA offers a positive and fun work environment; competitive pay; and a generous benefits package, including health, dental, and vision coverage; 401(k) retirement saving plan with CA contributing 6% of the team member’s salary and more if eligible.

IT - IT HELP DESK SPECIALIST II Job Description
 

The IT Help Desk Specialist is responsible for providing technical support to team members. They will respond to incoming requests for IT and CRM support. They will resolve CRM issues related to set ups, system performance and act as a backup liaison between Columbia Association (CA) and our CRM provider. Among the many tasks assigned to this position, they will be responsible for resolving requests for CRM updates, monitoring progress and tracking system issues.

The IT Help Desk Specialist will provide first line of investigation and diagnosis for CRM outages, customer usage issues and assist with monitoring, resolving and escalating issues, if necessary.

An IT Help Desk Specialist will need to have excellent communication skills and will need the ability to learn CA’s IT infrastructure and CRM system.

The candidate for this position must have experience in supporting Windows 7/XP, Active Directory, Microsoft Office 2010 Professional, Adobe products and possess knowledge and expertis in Microsoft products- including server and desktops. This candidate must have knowledge and expertisein resolving issues relating to network connectivity, hardware, software, and end-user problems for all facilities’ Local Area Networks (LANs), printers, and peripherals.

Qualifications and skills:

  • 1-5 years of experience.

  • Must have experience in supporting Windows 7/XP, Active Directory, Microsoft Office 2010 Professional, Adobe products.  Audio/visual maintenance and support is desired.  Familiarity with Google Apps a plus.


  • Possess knowledge and expertise in Microsoft Products - including Server and Desktops. 


  • Possess demonstrated knowledge and expertise in resolving issues relating to network connectivity, hardware, software, and end-user problems for all facilities’ Local Area Networks (LANs), printers, and peripherals.

 

  • Familiarity with CRM programs is a plus

 

  • Must have a good driving record and pass Columbia Association’s defensive driving course.


  • Desired but not required certifications include:

        Microsoft Certified Desktop Support Technician (MCDST), Computer Technology Industry Association Certification (A+), CompTIA PC and Network Technician (A+ and Net+), Helpdesk Institute (Customer Service Representative Certification), Microsoft Technology Associate (MTA).


Education:


  • Bachelor’s Degree in information Systems or related field.  

 

Work environment:


Ability to work in an office setting.

Position may require extended hours including evenings and weekends, travel to multiple work sites and occasional out-of-town travel.





Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA’s mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That’s why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.
CA has a mandatory Covid-19 vaccine policy. Proof of vaccination is required.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Columbia, MD, USA