Cog Ticket Agent

Colorado Springs, CO, USA Req #672
Wednesday, February 2, 2022
Pay rate: $13.00 /hr

SUMMARY:  Assist customers with the booking aspect of their Cog Railway experience. Support customers in person, on the phone, online or a combination of these.  Answer customers' questions, make travel suggestions and book tickets.

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QUALIFICATIONS: Basic computer and typing skills. Cash handling a plus.

• Sell tickets, handle cash and credit cards.
• Utilize RocketRez reservation and ticketing system.
• Responsible for making proper reservations for the Cog Railway.
• Responsible for cleanliness of work area.
• Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.
• Must be able to communicate politely and effectively in person, by phone, and over email.
• Direct customers to boarding areas on depot platform.
• Assist with ticket scanning as customers board trains.
• Knowledgeable about general Cog Railway information and frequently asked questions to assist customers and enhance their experience.
• Other duties as assigned.
Work Environment:  While performing the duties of this job the employee is normally in an Office Environment. The employee is occasionally exposed to outside weather conditions. The employee is occasionally exposed to wet, snow and ice conditions.  Employee may work near diesel engines and train horns. Work schedule is non-standard.  Weekends and holidays required, some night and early morning work may be required. Workload is seasonable with peak work coming in the summer between
Memorial Day and Labor Day.
Physical Demands:  While performing the duties of this job, the employee is regularly required to stand, walk and talk and hear.  The employee is frequently required to sit, use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl.  The employee is regularly required to lift to 10 pounds.  The employee is occasionally required to lift to 25 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.  
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change (e.g. emergencies, changes in work load, rush jobs, or technological developments).

Other details

  • Pay Type Hourly
  • Travel Required No
  • Job Start Date Wednesday, February 2, 2022
Location on Google Maps
  • Colorado Springs, CO, USA