Mobile Medical Services - Community Health Advocate

Summary:

The Community Health Advocate works in underserved communities and is a resource to help advance patient goals of care coordination, and population health. The Community Health Advocate assists individuals and communities with coordination of care, health coaching, health education, health assessment and screening, resource linking, medication management, remote care, patient follow-up, and social and literacy support. Coordinates publicity for programs, events, and related activities. Develops and maintains information concerning services pertaining but not limited to health education and health concerns.  Provides skill training related to health issues. Assists in making appointments for the uninsured with Care Coordinator Specialist with the goal of establishing them in a medical home for all eligible individuals/families. As directed, participates in events, gives presentations, and conducts one-on-one orientation and education as well as risk assessments using an electronic tablet and assigned application, assists in making appointments for children who lack access to a medical home.

Compensation:

$20.00 - $24.00 per hour

Essential Duties and Responsibilities:

Administrative Functions:

1. Collaborate with community partners to provide health education sessions.
2. Develop and present health education and promotion programs such as training workshops, conferences, and community presentations.
3. Develop health education material in print and audio-visual formats targeting individuals with low health literacy.
4. Contributes to operational plans necessary to achieve health education objectives and services.
5. Prepare and distribute health education materials, including reports, bulletins, and visual aids such as PowerPoint, photographs, flyers, and posters.
6. Provide health education program information to the public, such as educational brochures, flyers, and promotional materials.
7. Maintains an updated health education libraries to provide resources for staff and patients.
8. Document’s activities, recording information such as the number of classes completed, presentations conducted, total number of attendees, total number of risk assessments completed, among others.
9. Maintain databases, mailing lists, telephone networks, and other information to facilitate the functioning of health education programs.
10. Participate in outreach events.
11. Collaborate with other health agencies to promote health education in the community.
12. Provide group educational sessions or one on one sessions as needed.
13. Provides monthly reports of appointments made and outreach efforts.
14. Other duties as assigned.
    
    

Clinical Functions:

1. Provides quality care to the patients of Borrego Health, within the scope of practice outlined by state or federal law.
2. Delivers care in accordance with established standard of care and accepted community standards. 
3. Understands the organizations commitment to provide high quality patient care. Promotes a Patient centered environment.

Strategic:

1. Achieves Borrego Health’s vision, goals and objectives for department that are in alignment with organizational strategic plan.
2. Communicates vision, goals, and objectives within own departments and with other departments, including regular department updates regarding current activities.
3. Maintains awareness of job responsibilities, challenges, barriers and needs within reporting line.
4. Contributes to department progress and maintains accountability, recommending, and participating in department and/or personnel evaluation and improvement efforts, as necessary.
5. Effectively collaborates with other departments to work toward shared goals and common vision
6. Maintains awareness of how department fits into the bigger organizational picture
7. Maintains knowledge of regulatory and oversight requirements and ensures compliance

Program:

1. Maintains awareness of organizational hierarchy, systems, and processes, and participates in process improvement initiatives, as necessary.
2. Representative of Borrego Health internally and externally 
3. Presents and pursues opportunities for further organizational development and growth
4. Acknowledges role in productivity and quality improvement
5. Ensures adherence of department policies and procedures, and adheres to appropriate organization-wide implementation processes

Service:

1. Actively supports, promotes, and works to fulfill the Mission, Vision, and core values of Borrego Health.
2. Embodies Borrego Health’s core values- Accountability, Compassion, Integrity, Respect, Commitment, Loyalty and Excellence.
3. Provides excellent internal and external customer service.
4. Demonstrates Borrego Health’s Standards of Customer Service Behavior:  Compassion, Attitude, Communication, Appearance, Sense of Ownership, and Teamwork.
5. Participates in on-going customer service trainings.
6. In every action, seeks to promote Borrego Health as a top service organization.
7. Contributes to the success of the organization by participating in quality improvement activities.
8. Complies with all Borrego Health policies and procedures and proactively participates in the implementation of new initiatives

Safety:

1. Ensures compliance with policies and procedures related to safe work practices.
2. Uses all appropriate equipment and/or tools to ensure workplace safety. 
3. Immediately reports unsafe working conditions.

            Privacy/Compliance:

1. Maintains privacy and security of all patients, employee, and volunteer information and access to such information. Such information is accessed on a need-to-know basis for business purposes only. 
2. Complies with all regulations regarding corporate integrity and security obligations. Reports unethical, fraudulent, or unlawful behavior or activity.
3. Upholds strict ethical standards

Qualifications:

Minimum Qualifications: 

1. Diploma from an approved High School or GED Equivalent.
2. Outreach experience preferred
3. Community Health Education experienced preferred.
4. Valid CA driver license and reliable transportation.
5. All staff that is presently working within a clinic is required to have a Current and Valid CPR and First Aide certification on file with the Human Resources Department. This is for clinical and administrative staff. This new license requirement is mandatory for continued employment, CPR and First Aide certification must be obtained through the American Heart Association. Internet certificates do not comply and for this reason are not valid.