Shift Manager - CASPAR Emergency Shelter - BONUS $3,000

Boston, MA, USA Req #992
Friday, July 15, 2022

Bonus: $3,000, $1,500 at 3 months, $1,500 at 6 months

Job Summary:

This position is primarily responsible for the smooth day to day functioning of the facility during their scheduled shifts, enforcing the policies and procedures of the program, help maintain a safe environment for the clients, and provide support in the framework of recovery from substance abuse and alcoholism.

Essential Job Duties and Responsibilities (may include some or all of the following, based on modality):

  • Supervise all assigned personnel for their dedicated shift, including providing evaluations, training new personnel, and initiating disciplinary procedures as needed.
  • Oversee and monitor the proper distribution and intake of all client medication.
  • Respond appropriately to any emergency situation. Contact on-call staff when necessary.
  • Provide care for program participants and maintain order by monitoring client activities, providing crisis intervention and resolving conflicts, making appropriate referrals when necessary, and complete follow-up referrals to ensure proper after care, as needed.
  • Provide support for Counselor/Case Managers in delivery of rehabilitation services when necessary.
  • Maintain all safety and security policies and procedures, including bed checks, building security, and fire safety.
  • Collect, maintain, and monitor accurate client treatment records, daily logs, or other HMIS data.
  • Monitor and maintain inventory of all program supplies, and assist staff responsible for purchasing of all supplies, as needed.
  • Food preparation, planning, management, and service on a daily basis, as needed.
  • Attend staff meetings as scheduled.
  • Other duties as assigned.

Decisions Made on Own

  • Enforcement of all program policies and procedures as they pertain of clients.
  • Make all spot decisions relative to a client’s health and safety including crisis interventions, referrals, and restrictions.
  • Makes decisions as to when a situation needs to be brought to the attention of the Program Director or Senior Treatment Coordinator
  • Make 911 emergency calls, if necessary.

Decisions Requiring Approval

  • Any final determination on staff related issues, including discipline, hiring, and terminations.
  • Any decisions regarding clients bringing in a new medication must be brought to the attention of the Program Director.

Education and/or Experience Required

  • High School Diploma or GED
  • Knowledge of modality specific issues, such as substance abuse or homelessness.
  • Must be knowledgeable with the Confidentiality of Alcohol and Drug Abuse Patient Record (Title 42CFR-Part 2).

Skills Required

  • Demonstrated ability to interact favorably with a variety of personalities in various situations.
  • Must occupy a positions of authority while at the same time while being a role model for subordinate staff.
  • Good written and verbal communication skills.
  • Ability to follow and enforce the policies and procedures of the program.
  • Be able to work independently.
  • Ability to perform assigned duties while maintaining a perspective as to the place occupied in the rehabilitative community.
  • Able to accept supervision and be part of a team.
  • Ability to manage stress
  • Ability to respond physically to the needs of the clients or other program issues on all floors of the facility.


Certificates, Licenses, Registration Required

  • CADAC or LADAC preferred
  • CPR/First Aid Certification
  • Must stay current with any modality required training, including but not limited to HIV/AIDS, Hep C, Narcan, Servsafe, Crisis Intervention, Harassment, etc.
  • A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

Physical and Mental Demands

(The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

  • The employee may regularly be required to sit, stand, use hands, talk, hear, reach with arms, walk, climb, balance, stoop, kneel, crouch, crawl or run. The employee may regularly be required to move, by pushing, pulling or lifting up to 25 pounds.
  • The employee may be required to use kitchen equipment such as meat slicers and other kitchen appliances.
  • Further, the employee must be mentally fit enough to exercise sound judgment, remain calm under pressure and establish firm boundaries in order to effectively address client concerns and/or respond to emergencies as they arise.
  • Clients very regularly present with long histories of trauma and co-occurring physical and psychiatric disorders. Further, the nature of work in this field involves various uncertain, unpredictable and potentially dangerous situations. 
  • Occasionally the employee may encounter individuals who are actively abusing alcohol or other drugs; (s)he may be responsible for responding to emergencies as they arise including administering First Aid, CPR or Narcan or by contacting medical or law enforcement professionals to do so.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Boston, MA, USA