Relief Site Greeter and Navigator- ACCS Centralized Expense

Dorchester, Boston, MA, USA Req #968
Friday, June 17, 2022
Bay Cove Human Services has been recognized by the Boston Globe as one of the Top Places to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.  

Job Summary:

As a member of the multidisciplinary MH Health Services team, the Relief Greeter and Navigator promotes leadership, helps support the Bay Cove mission and addresses community concerns in a proactive and professional manner. The Relief Greeter and Site Navigator welcomes Persons, staff and guests to Bay Cove Human Services by providing a positive, professional and respectful presence at all times. The Relief Greeter and Site Navigator serves as a community diplomat and represents Bay Cove Human Services as a good neighbor and responsive community partner. This is a non-exempt position.

Supervisory Responsibilities:

At the discretion of the ACCS Director

Essential Functions of the Position:

  • Greets individuals coming to the 1500 Dorchester Ave. site (Transitions of Boston and Adult Community Clinical Services), ascertains the reason for their visit, directs them to the correct location or summons assistance if there is no existing activity for them to engage in at the site

  • Maintains awareness of activity in front of building, the stairways and hallways within the building to ensure a calm environment on the sidewalk and within the building

  • Supports other MH staff in seeing that guidelines in place for the programs and the site are observed and that all persons present act as good collaborators and neighbors

  • Intervenes in situations requiring support beyond program staff using good judgement, communication skills, de-escalation techniques, and calling upon emergency services as needed

  • Ability to interact with multiple program directors at the site in a collaborative and responsive manner

  • Is dependable and reliable

  • Attend required training

Requirements for the Position:

  • High school diploma or equivalent.

  • Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.

  • Professional writing and verbal communications skills.

  • High degree of personal organization, attention to detail, and time management skills.

  • Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.

  • Use of personal cellular telephone for work communication.

  • Bilingual candidates are encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

  • Must be able to stand for long periods of time.

  • Must be able to work during inclement weather.

  • A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame

Other details

  • Job Family Counselor II
  • Job Function 9B
  • Pay Type Hourly
Location on Google Maps
  • Dorchester, Boston, MA, USA