Case Manager - Congregate - PSH - HSS

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. 

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.

Job Summary: Engage program participants in regular case management services, focusing on steps needed to retain stable, permanent housing. Provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance use and mental illness challenges to obtain and maintain permanent supportive housing using a Housing First model promoting long-term stability in housing. Case Manager use a harm-reduction, trauma – informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. This is a non-exempt position.

Additional responsibilities include, but are not limited to: assisting tenants with all required program documentation; assisting tenants with obtaining benefits, healthcare, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants, maintaining all necessary documentation; monitoring and reporting maintenance needs in apartments

Essential Functions of the Position:

• Complete intake and assessment interviews to determine participant needs upon referral to the program

• Work with tenants to create client – centered, strengths – based, individual service plans (ISP), to be periodically evaluated and edited as necessary/appropriate but at least once every 90 days.
• Actively manage a case load of at least 10 formerly chronically homeless tenants in scattered site housing promoting housing retention, income maximization, and greater self – determination. Provide high quality, culturally sensitive, client – centered intensive housing based case management utilizing evidence-based practices of motivational interviewing, trauma-informed care and harm reduction. Using creativity and perseverance when necessary to engage the most difficult to reach tenants.
• Educate, coach, and reinforce activities of daily living (ADL) skills, including, but not limited to personal hygiene, budgeting, cooking and leisure time activities. Assist tenants in shopping, laundry, and other ADL as needed or requested.
• Provide strengths – based interventions with tenants experiencing psychiatric distress or other acute crisis. Develop individually based crisis intervention plans with each tenant in order to reduce the number of hospitalizations and/or police response. Intervene directly and/or cooperate with team efforts around crisis stabilization for tenants.
• Maintain accurate written records and documentation in accordance with program standards including, but not limited to ISPs, tenant charts, incident reports, detailed case notes and referrals. Maintain, educate, coach, and reinforce activities of daily living (ADL) skills, including, but not limited to personal hygiene, budgeting, cooking and leisure time activities. Assist tenants in shopping, laundry, and other ADL as needed or requested.
• HMIS and CCAN records maintained as needed
• Provide assistance and advocacy for participants working to secure benefits such as SSI/SSDI, Veteran Disability, SNAP/EAEDC, unemployment, health insurance, and other related services.
• Provide assistance and advocacy for participants working to secure employment.
• Other duties as assigned by Program Director

Job Requirements: 

• The person in this position must have a clear commitment to the population we serve, and be able to work as part of a team.
• BA/BS preferred (degree requirement waived with additional experience)
• Two years case management and/or direct care experience in areas such as homeless services/housing search, substance use treatment, mental health, and/or harm reduction services
• Proficiency in Microsoft Office (Windows) and Google Apps
• Demonstrated professional communication and organizational skills
• A valid Mass driver’s license in good standing and reliable transportation
• Bilingual Spanish/English speaker preferred

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