Campus Associate

5425 Mt Gilead Rd, Reisterstown, MD 21136, USA Req #543
Wednesday, May 4, 2022



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Title: Campus Associate                                  Department:  Guest Services - Campus
Reports to: Campus Supervisor/ Guest Services Director Supervises: N/A
Date revised: February 2021 Status:  Hourly, Non-Exempt

Summary:

Pearlstone is a dynamic and multi-faceted retreat center comprised of campus rentals, aquatics, catering services, conference facilities and overnight accommodations. 

The Campus Associate position is a part-time/on-call role to assist in the day to day operations focused on customer service, guest check-in, parking, overall cleanliness of the Campus including: pavilions, locker rooms, rest rooms and grounds. Assist in assigned activities of ropes for Retreats, Getaways, and public activities as well as other duties when assigned by supervisors. This position reports to Campus Supervisor/ Guest Services Director.  

They must possess a solid work ethic with strong organizational and time-management skills, excellent attention to detail, good verbal and written communication skills in English, as well as provide excellent customer service and maintain a professional demeanor. Pearlstone Center is not close to the public bus line, so reliable transportation is required.

This is a non-benefit eligible, on-call/as needed position with a flexible weekly schedule not to exceed an average of eighteen hours per week. There is growth potential to a benefit eligible, average thirty hours per week schedule for candidates who prove consistent and reliable, demonstrate a strong work ethic, high performance, and ability to complete certifications and training.  

Tasks/Responsibilities: 
Campus Associate may be assigned to any of the following job duties. Supervisors reserve the right to determine which task(s) an associate is assigned to based on Campus needs as well as the individual’s strengths and experience.
Greeting Guests:
Warmly greet guest as they arrive and administer wrist band dedicated to their group.
Keep track of the number of wristband distributed per group.
Direct guest to appropriate location.
Answer questions as they arise pertaining to the facility.
 
Parking Attendant
Direct cars and vendors to the appropriate location for parking.
Maintain an efficient and organized parking area that allows for cars to safely park and exit, while maximizing space.
 
Maintenance
Ensure signage is placed in appropriate locations.
Set up pavilion for guest arrival. Including; picnic tables, garbage bins, recycling bins and other requested items.
Ensure bathrooms are unlocked, clean and fully stocked prior to guest arrival and throughout the day.
Removal of trash throughout the guest stay.
Pick up trash on the facility grounds throughout the day.
 
Group Liaison
Responsible for contact with group leader throughout the day.
Support other Campus Associates in fulfilling their responsibilities.
Maintain contact with Campus Supervisor /Event Coordinator throughout the day.
Provides sports equipment bag to the group leader and retrieves at the end of the group rental and ensures all equipment is included and not damaged.
Provides first aid kit to the group leader and retrieves at the end of the group rental and ensures all items are restocked if necessary.
Assist in staffing of all rope’s activities.
 
General duties:
Wears appropriate uniform for Campus Associates, including name tag.
Inform supervisor of need to reorder supplies, paper products and other shortages.
Provide top notch customer service to all guests, assist guests with luggage/boxes upon check-in and check-out, and answer general guest inquiries.
Other tasks/duties as assigned. 

Pearlstone Employee Standards:
Be a team player
Sustain a positive, enthusiastic and professional attitude at all times
Accommodate requests with a smile and “let me see what I can do” attitude
Adhere to supervisor directives
Maintain a professional appearance and demeanor
Arrive prior to the scheduled starting time, properly dressed and prepared to work
Perform all duties in a timely, accurate, honest, and professional manner

Skills/Requirements:
Good verbal and written communication skills in English. 
Strong Customer Service and Time Management Skills.
Detail oriented and able to multi-task.
Ability to work independently and work well in a team environment.
Flexibility to accept new responsibilities and direction as necessary.
Needs to be receptive to and accepting of guidance from others.
Ability to deal with difficult people and problems and work in a diverse group of people.

Physical Demands:
Stand for long periods of time
Lift 10-50 pounds

Mental, Physical and Visual Skills:
Must be able to follow written, verbal, or diagrammatic instructions with several concrete variables.  Able to add, subtract, multiply and divide whole numbers, and do calculations involving fractions, decimals and percentages.  Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.  Must be able to do heavy work, exerting up to 50 pounds of force occasionally, moving furniture and performing such activities as climbing, balancing, stooping, kneeling, crouching, reaching, standing, pulling, walking, pushing, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.  Have visual requirements of mid-range vision.

Working Conditions:
This is a NON-EXEMPT position with varied work hours.  Works in a normal hotel environment.  Potential exposure to noise due to exhaust fans and equipment, cleaning chemicals, hot and cold temperatures and fast work pace due to meeting deadlines.

This job description does not state or imply that the above are the only duties and responsibilities assigned to the position.  Employees holding this position will be required to perform any other job-related duties as requested by management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Evaluation:
Ninety days from date of employment date. Thereafter, annually on anniversary date.

Employee/Reviewer Signature:
I have read and understand all of the above. I have reviewed the duties for which I am responsible, as well as the requirements of this position, with my supervisor. I understand that this document does not create as an employment contract and that I am employed by Pearlstone Center on an “at will” basis.

Reviewed with_____________________________Date________________________

Reviewed by_______________________________Date________________________


Reviewed__________ Updated__________ Revised__________




The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. 

Other details

  • Job Family PEARL
  • Pay Type Hourly
  • Min Hiring Rate $13.00
  • Max Hiring Rate $14.00
Location on Google Maps
  • 5425 Mt Gilead Rd, Reisterstown, MD 21136, USA