0727 - TRC- Supported Employment OPWDD - Job Coach 1

FUNCTION:                           To provide training and support to people with
intellectual, developmental disabilities and other related disabilities in
competitive employment.  The job coach
will provide necessary training, support and follow-up services to support
people to maintain competitive employment. 
This includes working with businesses to ensure successful retention of
the person receiving employment supports.

 REQURED
KNOWLEDGE, SKILLS AND ABILITIES:        Must
have knowledge of principles of Vocational Rehabilitation, Placement, and
supported employment and Department of Labor standards, Communication skills
necessary to work with program participants, families, local business partners,
and other agency personnel.

Ability to:

• Coordinate
  services among several providers

• complete
  all required reporting in a timely manner 
  

• learn
  educational/training techniques for the intellectual and developmentally
  disabled and other related disabilities. 
  

• work
  successfully in diverse community based work environments.

• learn
  the terminology, regulatory requirements, purpose and acceptable practices
  associated with each service provided. 

• understand
  and follow written and verbal instructions. 
  

• be
  flexible to accommodate the persons needs.

• work
  without direct supervision, exercise sound judgment, make accountable decisions
  and take initiative. 

• work
  successfully in a team environment

• work
  a flexible schedule on a variety of shifts and day, including nights, weekends
  and holidays.

• Travel
  throughout the county to various sites within the day/ week.

• Represent
  TRC in a professional manner at all times

Willingness to travel
within the community.  Fulfillment of all
regulatory skill certifications and all required trainings.  Physical condition commensurate with the
demands of the job.  Must be flexible,
highly persistent, patient, and motivated to work with difficult candidates,
and possess a desire and ability to work unusual hours. 

MINIMUM
QUALIFICATIONS:

Job
Coach I: Grade 11

High
school or equivalency diploma required and Two (2) years of related experience
in a job training capacity or Vocational Rehabilitation. 

Valid
driver’s license and acceptable driving record according to guidelines
established by The Resource Center’s insurance carrier, use of personal vehicle
and automobile insurance (minimum of New York State’s statutory requirements
for personal liability) is required.

Job
Coach II Grade 12

Eligibility
for movement into a Job Coach II after 1 year experience as a Job Coach I,
satisfactory SPR, all up to date internal training requirements completed and
successful completion of 24 hours of Innovations Training specializing in
Employment related training. 

6
hours of continuing education per year required after the first year and
ongoing each year.   

Valid
driver’s license and acceptable driving record according to guidelines
established by The Resource Center’s insurance carrier, use of personal vehicle
and automobile insurance (minimum of New York State’s statutory requirements
for personal liability) is required.

IDENTIFIED
KEY COMPETENCIES:

DUTIES:

1. Demonstrates
   professional demeanor and represents TRC in a professional manner at all times.

2. Interacts with
   business partners and acts as a liaison with employers in resolving any work
   issues.

3. Establishes and
   maintains a collaborative relationship with local businesses, the person
   receiving supports and the person’s team.

4. Completes job
   analysis for potential job placements by collecting and documenting information
   regarding available jobs including skills required, hours of work, working
   environment, etc. 

5. Effectively
   communicates with businesses regarding goals and methods of support.

6. Provides
   on-the-job training at  job sites to
   assist the business in teach job skills

7. Ensures the
   employer’s expectations are met. 

8. Records and
   analyzes training records and measures/evaluates the person’s work performance.

9. Provides other
   training and supports, including but not limited to:  travel training, orientation at the job site,
   facilitating the social integration of the person in the work environment, and
   money management techniques.

10. Educates on soft
    skills and other related skills needed to obtain or maintain employment (i.e.
    attendance, hygiene, interview skills, resume building, interpersonal
    skills).  

11. Assists
    the person they support, family and others in understanding Department of Labor
    and ADA regulations. 

12. In conjunction
    with the person, ensures adequate and sustainable transportation to obtain and
    maintain employment. This may include travel training in various modalities
    including but not limited to bus, taxi, walking routes, identifying car pool
    options.  At times, for extenuating
    circumstances a Job Coach may have to provide transportation in order for an
    individual’s to not be in jeopardy of losing a job, until more appropriative
    arrangements are solidified or if and emergent issue arises, such as a missed
    bus, or a late taxi .

13. Provides
    long-term follow-up and regular evaluation of work performance to ensure a
    successful placement, this may include the review of performance evaluations,
    making on-site visits, discussion with a supervision or human resources staff
    member at the business at which they are providing support  and other interventions as required.

14. Maintain
    compliance with state and federal regulations as well as with agency and
    departmental policies, procedures, and guidelines.

15. Communicate
    to Supervisor, Habilitation Specialist, Program Administrator, or specified
    others any ideas, suggestions and/or concerns regarding the service recipient,
    safety issues, department/agency policies, practices, etc.

16. Participates
    in meetings as required.

17. Completes
    required documentation in a timely manner. 
    Maintains all necessary records and, billing information

18. Pursues
    opportunities for professional growth and share knowledge and resources with
    team.

19. Assists
    in orienting new staff members and acts as a role model/mentor for those
    staff.  Promotes cooperation and teamwork
    amongst all individuals involved in the provision or receipt of services.

20. Assists
    in orienting new staff members and act as a role model/mentor for those
    staff.  Promote cooperation and teamwork
    amongst all individuals involved in the provision or receipt of services.

21. Perform any
    other duties as assigned by supervisory personnel.