The role of the Sales Support is to assist with the sales activities related to the organization, client, and customer needs. This role will be responsible for assisting the client Sales Personnel as the primary and/or back-up contact creating and managing sales and customer service tools. This position will involve many work activities including, but not limited to: account management which includes sales, claims management, informing customers of product launches, new distribution of existing products, item mailing, coordinating the actual set up of items, creating various proposals and presentations for business reviews and account visits, creating and maintaining wholesales lists. The goal of this position is to help the sales team close the sale and/or retain the customer. This role will be trained to handle inbound customer calls to serve as a back-up when needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Create and manage sales and customer service tools for client teams as requested (e.g. new product launches, new distribution of existing products, sales presentations, monthly updates, newsletters)
Keep current of industry trends and competitive products
Create new item mailings to include literature, package flats and product samples.
Create and/or follow pre-established presentations for business reviews, account visits and proposal guidelines
Oversee compilation and reporting of Sales Business units and client team metrics including scorecards
Coordinate all aspects of client visits to include travel and stay arrangements, coordination of meeting materials, conference room set up/tear down, and meals
Daily distribution of incoming mail and shipments; preparation and coordination of outgoing mail and shipments as appropriate
Meet and exceed established sales and/or customer service criteria.
Demonstrate the ability to represent client's brand in a positive manner and provide outstanding customer experiences
Technical aptitude, attention to detail, and the ability to learn, understand, and use complex technology and tools to reduce/eliminate error
Maintain a balance of customer satisfaction while retaining revenue for the client by ensuring accuracy and having attention to detail
Back up and support other team members.
Create and maintain account contact files in Salesforce.
Serve as company ambassador delivering quality product information and assistance
Establish and develop relationships with clients and co-workers
Demonstrate excellent communication and computer skills
Identify process improvement opportunities and recommend solutions
Assist with the preparation of periodic sales reports showing sales volume and potential sales
Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.
Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of the Six Sigma methodologies.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others.
Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information. Strong presentation skills.
Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed.
Highly self motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy.
Solid analytical, logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer.
Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance to Alta Resources and Client's policies and regulatory requirements.
Embraces change and is flexible to the needs of the business and team.
Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals.
Ability to accept and apply coaching and feedback from leadership.
Proven track record of reliability and a strong work ethic is a must.
Travel as required. In order to meet the travel requirements, must have a personal credit card and an available credit limit for expenses which are reimbursed.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent (GED, HSED) required. Bachelor's degree is preferred.
One to two years of stable sales or related work experience is required. Industry experience or any other service related industry experience is highly desired.
Proven ability to quickly learn complex program and product knowledge, experience working on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time is required. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is required. SalesForce or other related CRM experience is a plus. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required.
TECHNOLOGY SKILL BASE
This position requires a working knowledge of computer technology that includes, but is not limited to: Beginner to Intermediate Word, Excel, PowerPoint, and Microsoft Outlook. SalesForce or other related CRM experience is a plus. Must be able to effectively and efficiently utilize multiple Internet search windows. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by the Client and Alta Resources.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to sit for up to eight hours, and stand. Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment for which this position functions contains scents and fragrances related to product samples that are necessary to have on site in order to complete the essential job functions of this position or others positions within the same area. Due to the nature of this work individuals are required to be on-sight during hours designated by the Client, however, the occasion will arise when the employee must be off-site due to business functions.
Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX
- Pay Type Hourly
- Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America