Customer Service Specialist

Chester, VA, USA Req #245

Wednesday, June 1, 2022

About AdvanSix plays a critical role in global supply chains, innovating and delivering essential products for our customers in a wide variety of end markets and applications that touch people’s lives, such as building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives and electronics. Our reliable and sustainable supply of quality products emerges from the vertically integrated value chain of our three U.S.-based manufacturing facilities. AdvanSix strives to deliver best-in-class customer experiences and differentiated products in the industries of nylon solutions, chemical intermediates, and plant nutrients, guided by our core values of Safety, Integrity, Accountability and Respect. More information on AdvanSix can be found at http://www.advansix.com.

Position Title: Customer Service Specialist

Primary Location: Chester, VA

Reports to: Customer Service Manager

Position Summary: The Customer Service Specialist is responsible for providing premier customer service to internal and external customers with a high level of interpersonal and communication skills to manage high volumes of orders and issues and effectively problem-solve on a daily basis.

Duties and Responsibilities:

·Provide premier customer service for products for external customers

·Provide extensive external and internal customer contact through order handling and problem solving

·Work with US/Export contacts to fulfill customer orders

·In the case of Export CSR

oUnderstand export process and shipping requirements

oAct as primary point of contact for International customers

·Function in a team environment, providing back-up and assistance when needed, without being asked

·Develop and maintain positive working relationships with internal customers and other team members, company business contacts, and supply chain personnel

·Maintain an effective two-way communication with the business

·Be proactive in handling customer orders and problem-solving

·Maintain a working knowledge of SAP capable of solving routine issues

oWillingness to continue to learn new and improved processes

oWillingness to support SAP testing as needed

·Provide emergency support coverage during unexpected team absences

Basic Qualifications:

•College degree or commensurate experience in chemicals customer service

•ERP experience required, SAP (6.0) sales and distribution experience strong preferred

Additional Qualifications:

·Strong internal and external customer focus

·Excellent interpersonal and verbal and written communication skills

·Strong attention to detail

·Ability to multitask with minimal supervision

·Strong computer skills with willingness to learn new programs

·Must have strong initiative and commitment

·High level of tolerance for ambiguity

·Must be a self-starter; able to work independently and in a team environment

AdvanSix is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected classification. To all agencies: Please, no phone calls or emails to any employee of AdvanSix about this opening. All resumes submitted by search firms/employment agencies to any employee at AdvanSix via-email, the internet or in any form and/or method will be deemed the sole property of AdvanSix, unless such search firms/employment agencies were engaged by AdvanSix for this position and a valid agreement with AdvanSix is in place. In the event a candidate who was submitted outside of the AdvanSix agency engagement process is hired, no fee or payment of any kind will be paid.

Other details

Job Family FI09 - Customer Care
Pay Type Hourly

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Chester, VA, USA