Retail Customer Service Representative

Frederick, MD, USA ● Hagerstown, MD, USA Req #2329
Thursday, July 21, 2022
Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art cable, fiber optic and fixed wireless networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns over 6,800 route miles of fiber and 223 macro cellular towers.  For more information, please visit

Shentel is hiring Retail Customer Service Representatives (RCSR) in our Frederick, MD Glo Fiber Store. We are looking for sales oriented customer service professionals to sell Glo Fiber through face-to-face and over the phone interactions. You will play a pivotal role in the continued growth of Glo Fiber in Frederick to keep your neighbors connected.

We offer a great work environment and competitive total compensation package that includes:

  • Hourly base pay rate + uncapped commission
  • World class 401(k) – up to 8% company contribution
  • Medical, dental, vision, and life insurance with company subsidies
  • PTO and 7 paid holidays
  • Work schedule: M-F, 9a– 6p with occasional overtime and rotating Saturdays

You worked hard for the following:

  • Your reputation as a successful sales professional who meets and exceeds sales goals
  • Your high school diploma or equivalent
  • One year of customer service or call center experience

We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.

What are you waiting for? Come join Shentel’s Retail Sales Team!

Shentel provides a drug-free workplace and is an EEO employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.


If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or When you contact a HR Representative please identify the type of accommodation or assistance you are requesting.  We will assist you promptly.


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Other details

  • Job Family Sales & Marketing
  • Job Function Glo Fiber
  • Pay Type Hourly
  • Required Education High School
Location on Google Maps
  • Frederick, MD, USA
  • Hagerstown, MD, USA