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Professional Development Associate - Professional Development (Union)

NASW Programs I, 750 First Street NE, Washington, District Of Columbia, United States of America Req #66
Friday, July 15, 2022
To be considered for this position, please upload your resume and cover letter at the prompt.

Founded in 1955, the National Association of Social Workers (NASW) is the largest membership organization of professional social workers in the world, with more than 120,000 members. NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies
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I. MAJOR FUNCTION

Under general supervision, the Professional Development Associate (PDA) is responsible for utilizing established processes and technologies employed within the department to perform technical and administrative tasks associated with NASW’s credentials and specialty certifications, continuing education, events management and other related professional development products and services. 

The PDA is also responsible for processing applications for new and existing credentials and CE approvals. The PDA responds timely to phone and email inquiries related to such programs, conducts inquiries with diplomacy, tact, and confidentiality, while providing outstanding customer service. 

Customers include but are not limited to, NASW members and non-members pursuing credentials, trainers/providers utilizing NASW credentialing platform for Social Work Continuing Education Credits for their respective training programs. 

II. BASIC DUTIES & RESPONSIBILITIES

1. CE Approval Program:
  • Processes CE applications for new programs and renewals. Ensures that all necessary documentation has been submitted. Contacts providers in the event of incomplete information. 
  • Processes and reconciles payments in accordance with established guidelines. Routes completed applications to senior practice associate for review.
  • Reviews and ensures accuracy of records in the Association’s management  system (iMIS).
  • Serves as first point of contact for customers related inquiries.
  • Collaborates with Senior Practice Associates, Manager, Professional Development and other related stakeholders to identify operational needs, and resolve procedural issues.
2. Credentials and Specialty Certifications:
  • Acknowledges receipt and completes checklist of submission materials for NASW credentials applications and renewals.
  • Identifies potential issues/problems with criteria and notifies candidates.
  • Processes and reconciles payments in accordance with established guidelines. Routes complete applications to Senior Practice Associate for review.
  • Reviews and ensures accuracy of records in the Association’s management system (iMIS).
  • Serves as first point of contact for related inquiries.
  • Collaborates with Senior Practice Associates, Manager, Professional Development and other related stakeholders to identify operational needs and resolve procedural issues.
3. Other Responsibilities
  • Supports efforts to implement and launch CE application portal to allow providers to apply and pay fees online.
  • Supports customers after launch of CE portal to ensure customers, providers and other related stakeholders are familiar with new procedures/platform.
  • Assists with the execution of all web-based interface aspects of continuing education and the approval program, credentials and specialty certifications, and professional development activities.  
  • Assists with the development of meeting materials and other logistics.
  • Troubleshoots production and development issues as appropriate and apprises manager and/or other related stakeholders of those, and other potential issues.
  • Provides input into the development or improvement of computer programs, screens and program formats for credentials, continuing education, and professional development activities. 
  • Develops forms to ensure information is presented in conformance with both administrative and data tracking processes.
  • Provides back-up support in unit relative to all professional activities, work flow and special project assignments.
  • Supports NASW events such as the NASW National Conference and the NASW Virtual Forums by assisting with lodging arrangements, transportation, dining options, special and other related requests from presenters.
  • Completes other duties as assigned.
III. MINIMUM KNOWLEDGE, SKILLS AND EXPERIENCE

Skills:
  1. Excellent verbal, written and interpersonal communication skills (required). 
  2. Strong organizational skills, flexibility, and collegial collaboration (required). 
  3. Ability to be meticulous with data entry, maintain databases while ensuring confidentiality of member records. 
  4. Ability to thrive in a complex environment with multiple competing priorities.
  5. Ability to effectively plan, organize, track projects and tasks. 
  6. Ability to establish and maintain cooperative business relationships and to build credibility and trust throughout the Association.
  7. Strong customer service and ability to effectively interact with a variety of personalities.
  8. Ability to problem solve and generate creative solutions, exercise common sense and sound judgment, and make effective decisions based on accurate and timely analyses.
  9. Ability to be detail-oriented without losing sight of the big picture. 
  10. Ability to create spreadsheets, databases, workflow process maps, and filter complex data into concise reports.
Knowledge: 
  1. Bachelor’s degree in Business or related field from an accredited college or university (preferred).
  2. Proficiency with office equipment and communications technology. 
  3. Proficiency with word processing (MS Word), spreadsheet (Excel) and presentation software (PowerPoint), SharePoint, e-mail (Outlook).
  4. Demonstrated knowledge of membership software and electronic programs such as Association Management Systems such as iMIS (preferred). 
  5. In-depth knowledge of office practices and procedures (required).  
Experience: 
  1. 2-3 years of professional development, credentialing, learning management or other related experience (preferred).  
  2. Prior experience working in a non-profit, professional association with multiple state chapters highly preferred.
IV. ATTRIBUTES
  1. Results driven: Sees the big picture, assists with the development and monitoring of key performance metrics to produce the desired results.   
  2. Strong business acumen: Sees opportunities and emerging trends, and is knowledgeable about the operations, unique needs, and goals specific to member-driven, not-for-profit organizations.
  3. Collaborator: Will work with a wide range of staff, colleagues, and members, requiring a firm, fair, and flexible style that both complements the efforts and supports the needs of others. 
  4. Partnership: Able to build trust internally and externally and must be viewed as highly professional, discreet, and accountable. 
  5. Organizational agility: Thoughtful, respectful communication style that fosters an open environment, enabling thought-provoking discussions and collaborative decision making.  
  6. Perceptive: Creative and intuitively recognizes opportunities and takes appropriate action.

NASW is an equal opportunity employer.  As such, NASW is committed to promoting and providing equal employment opportunities to all applicants and employees.  The selection of personnel, including new hires and promotions, will be on the basis of qualifications designed to ensure appointments of persons able to effectively discharge the duties and responsibilities of their position.  The Association will not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, sexual orientation, gender, gender identity or expression (including transgender status), marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  The Association will also abide by applicable Affirmative Action requirements mandated by any federal contracts.

Other details

  • Pay Type Salary
  • Min Hiring Rate $57,000.00
Location on Google Maps
  • NASW Programs I, 750 First Street NE, Washington, District Of Columbia, United States of America