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Project Manager

NASW Operations, 750 First Street NE, Washington, District Of Columbia, United States of America Req #36
Friday, February 11, 2022
To be considered for this position, please upload your resume and cover letter at the prompt.

Founded in 1955, the National Association of Social Workers (NASW) is the largest membership organization of professional social workers in the world, with more than 120,000 members. NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies


The Project Manager (PM) leads cross-departmental projects with a primary focus on business transformation and increasing operational effectiveness in order to better meet the needs of NASW’s members, potential members and other customers. The individual will
 oversee and coordinate all aspects of various projects. The individual will track all activities and deliverables, develop and maintain internal partnerships and serve as a liaison among project stakeholders to identify, articulate and facilitate changes to address a business opportunity or provide solutions in support of new business ideas and revenue trends.  The PM will analyze operational workflows, define business requirements, and track project implementation through testing, documentation and completion. This position will be a critical thinker; works collaboratively across NASW divisions and chapters to advance initiatives and knowledge exchange that enhance and adds value for NASW members. The position will have a primary focus on projects related to membership, communications, workforce/professional development, human resources, and accounting, including how those functions can optimize support for revenue-generating efforts while providing cost-effective technology and process solutions.


  1. Manages special projects and other related tasks as identified by the CAO.  Leads cross-functional and cross-departmental efforts that span the Association, focusing on business transformation and operational effectiveness.
  1. In conjunction with the CAO and business stakeholders, determines opportunities to maximize the Association’s return on investment and to increase operational efficiency and technology effectiveness.  May help develop the business case for projects, including financial and cost-benefit analyses.
  1. Identifies relevant stakeholders and assists stakeholders with development of business requirements, helping shape the project scope.  Ensures that business requirements are met in the project design and ensures that stakeholders understand project scope. May act as a conduit between business owners and IT in the design and delivery of IT projects.
  1. Plans projects to accomplish goals while balancing the constraints of time, cost, and quality standards; constructs plans that delineate activities, durations, and dependencies.
  1. Organizes and facilitates inter-departmental/key stakeholder meetings to identify, plan and implement joint projects’ purposes, scopes, business requirements, testing, deadlines, etc.
  1. Directly or indirectly tests and validates project deliverables, ensuring user needs are met. Takes or facilitates corrective action as needed.
  1. Maintains project documentation and communicates project status to stakeholders on an on-going basis.
  1. Assists in the evaluation of vendors and their proposed solutions, working with business owners as required.
  1. Assists process owners with establishing relevant quality control measures.  Monitors effectiveness of implemented initiatives to ensure quality standards and metrics are met.
  1. Performs additional duties and responsibilities as needed.

  1. Requires a Bachelor’s degree; Master’s degree preferred.
  1. Certification in project management, strongly preferred; business analysis certification a plus.
  1. Requires 3-5 years of experience in project management. Experience as a financial business analyst preferred, as is experience in an Association or non-profit or similar setting.
  1. Requires strong organizational and project management skills, including the ability to design, implement, and direct multiple projects, setting deadlines and ensuring timely execution and accountability.  Must be able to engage and manage multiple projects simultaneously.
  1. Requires knowledge of business process and workflow analysis and experience in documenting workflow.  Must have the ability to recognize structural issues, functional interdependencies and cross-silo redundancies within an organization.
  1. Must have a track record of successfully interpreting customer business needs and translating those needs into effective system and operational requirements.
  1. Experience using performance metrics to measure results and to monitor program effectiveness is highly desired.
  1. Requires exceptional written and oral communications skills, including the ability to communicate effectively at the executive level and with diverse constituencies.
  1. Must possess strong leadership skills and presence, inspiring trust and confidence. 
  1. Must be a skilled influencer and facilitator, able to resolve conflict effectively and able to move an organization forward through collaboration. Must be flexible with different types of personalities and skilled in adjusting to varied audiences and situations.
  1. Must have excellent problem-solving skills, with the business judgment required for complex situations or subject matter and sensitive communications. Must take ownership for issues and follow through to resolution.
  1. Must have excellent documentation skills, able to synthesize and organize voluminous detail and information, resulting in effective recommendations and solutions. Must have strong attention to detail while being able to see the big picture.
  1. Must have strong technical skills with strong competency in Microsoft applications including Word, Excel, and Outlook. Familiarity with Microsoft Project or similar project management tools required.

1. Results drivenThis individual sees the big picture, develops and monitors key performance metrics, and takes appropriate risks so as to produce the desired results.  This individual is not content with simply maintaining the status quo.

2. Strong business acumen: This individual sees opportunities and emerging trends, and is knowledgeable about the operations, unique needs, and goals specific to member-driven, not-for-profit organizations. This individual sets priorities wisely, always finding a way to forward strategic initiatives. With strong common sense and good business judgment, this individual knows how to translate strategy into action and enjoys solving tactical and process problems to meet strategic goals.

3. Firm, fair and inclusive leadership: This individual will work with a wide range of staff, colleagues, and members, requiring a firm, fair, and flexible style that both complements the efforts and supports the needs of others.

4. PartnershipThis individual is able to build trust internally and externally, and must be viewed as highly professional, discreet, and accountable.
5. Organizational agility: This individual has a thoughtful, respectful communication style that fosters an open environment, enabling thought-provoking discussions and collaborative decision making; able to effectively manage conflict and change within an organization.

6. Perceptive: This individual is creative and intuitively recognizes opportunities and takes appropriate action.

NASW is an equal opportunity employer.  As such, NASW is committed to promoting and providing equal employment opportunities to all applicants and employees.  The selection of personnel, including new hires and promotions, will be on the basis of qualifications designed to ensure appointments of persons able to effectively discharge the duties and responsibilities of their position.  The Association will not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, sexual orientation, gender, gender identity or expression (including transgender status), marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  The Association will also abide by applicable Affirmative Action requirements mandated by any federal contracts.

Other details

  • Pay Type Salary
  • Required Education Bachelor’s Degree
Location on Google Maps
  • NASW Operations, 750 First Street NE, Washington, District Of Columbia, United States of America