Customer Service Rep

Bristol, IN 46507, USA Req #1162
Tuesday, September 13, 2022
Founded in 1933, Myers Industries has moved from a small storefront in Akron, Ohio to become a family of over 2,400 employees. Our One Myers team is made up of some of the most revered brands in the industry, including: Myers Tire Supply, Patch Rubber Company, Tuffy Manufacturing, Akro-Mils, Scepter, Buckhorn Inc, Jamco Products, Ameri-Kart, Elkhart Plastics and Trilogy Plastics. Our people are the engine behind our growth, and they work to deepen our customer relationships, serve our niche industries, and drive our success.  We invite you to apply and consider joining our team as we drive our business forward. We would love to have you as part of the next chapter of our growth story!

Job Overview:

Handles all customer related concerns including processing orders, prepares correspondences, and fulfills customer needs to ensure the company’s commitments are met and the customer receives the best customer experience. Works closely with cross-functional teams to ensure the customer needs are met.

Job Responsibilities:

  • Responsible for customer purchase orders, validation, and maintenance.
  • Communicates with internal and external customers to ensure effective relations.
  • Provides support to the Sales team by creating reports for data analysis.
  • Responsible for processing and responding to consumer questions, issues and inquiries about products, including, but not limited to, potential claims, product replacement, product quality, and product defects.
  • Responsible for maintaining and keeping all Voice of the Customer (VOC) documentation.
  • Maintains all Sales procedures and processes.
  • Resolves customer issues.
  • Maintains Quality spreadsheets (e.g. CARs and Repair Log, etc.).
  • Schedules Repair technician as needed.
  • Responsible for invoicing and matching all paperwork according to the segment.
  • Participate in the SQDC daily meeting representing your customers to ensure OTD.
  • Troubleshoot any and all delays in OTD by partnering with operations and shipping.
  • Other duties as assigned

Job Qualifications:

  • High School Diploma required, Bachelor’s Degree preferred
  • Customer service experience preferred
  • Excellent communication (written & verbal), interpersonal, organizational and customer service skills required
  • Computer literacy, Microsoft Office products required
  • Excellent written and verbal communication
  • Able to analyze data, resolve problems, be flexible and process oriented

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk, hear, sit; and use hands to type and write. The employee frequently is required to stand and walk. Occasionally the employee is required to climb or balance, stoop, kneel, or crouch, and reach with hands and arms (e.g. climbing stairs, filing paperwork at, above, and below shoulder height). The employee must occasionally lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus to watch video monitor.

Myers Industries, Inc.  is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Job Function Customer Service
  • Pay Type Salary
Location on Google Maps
  • Bristol, IN 46507, USA