Customer Service - Automotive Technical Advisor (Remote)

Office Jasper, 815 Wernsing Rd, Jasper, Indiana, United States of America Req #3906
Tuesday, June 28, 2022

Our mission statement is simple: "Do It Right and Have Fun!"  We are committed to remain a leading force in the automotive industry.  We at JASPER are firmly committed to providing all our Associate-Owners with a safe work environment based on Mutual Trust and Mutual Respect, opportunities for Personal Growth and Development and a wide array of benefits.  By becoming part of the JASPER family, you truly can OWN YOUR FUTURE!

As a member of the Headquarters Customer Service Team the Automotive Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues.  
 

Key Job Responsibilities: 

  • Building relationships with customers
  • Sustaining relationships with customers
  • Answer phone calls from customers who have warranty or technical issues
  • Troubleshoot and help resolve the customers concerns

Qualifications:

Looking for someone with strong interpersonal and communication skills, who is driven to solve problems with a strong ability for technical detail in either gas engines, diesel engines, and/or transmissions. The Associate must be self-driven, organized, and have strong analytical, communication, organizational, and problem-solving skills.
The Associate must be detail oriented be a decision maker. The Customer Service Automotive Technical Advisor will be required to complete on-site training in Jasper Indiana for a minimum of two months. Once training is completed the Associate will be given necessary tools and equipment to work remotely from home. 

  • 2–4-year automotive degree preferred
  • Computer knowledge and keyboarding ability required
  • Ability to connect company provided computer to home network via ethernet cable
  • Stable high speed internet access required  (10mbps download x 10 mbps upload) 

Salary and Benefits:

  • Competitive starting wages
  • Medical, dental, prescription insurance after 30 days
  • 9 paid holidays after 30 days
  • Two retirement plans
  • Quarterly bonus
  • On the job training
  • And, so much more!

Own your future at JASPER!
An Equal Opportunity & Affirmative Action Employer

Before you begin your application, please click 'Link' to take a short assessment (Link). Once you have completed the assessment, return to this page to begin the application. 


Jasper Engines & Transmissions is an Equal Opportunity and Affirmative Action Employer. JASPER is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.

Other details

  • Job Family JET
  • Pay Type Hourly
Location on Google Maps
  • Office Jasper, 815 Wernsing Rd, Jasper, Indiana, United States of America