GBS Manager of Compliance

Virtual Req #668
Monday, September 12, 2022

The manager of the compliance team is responsible for driving organizational compliance by leading the members of the GBS compliance team to identify, document and execute systems and processes that reduce risk and meet client requirements. Additionally, this position is responsible for building strong relationships with key HQ and field stakeholders with the purpose of influencing overall organizational compliance.

Primary responsibilities include, but not limited to:

General Management

  • Create a framework for the Compliance team to work within the GBS support model

  • Play an active role within the GBS leadership team in creating, embracing and influencing the GBS team to achieve strategic priorities

  • Interpret company-wide and GBS strategic initiatives with any eye toward compliance, build and present a plan for the team and execute

  • Improve efficiencies and process improvements in all areas of compliance

  • Create goals that are transparent, attainable and in alignment with strategic initiatives, communicating and documenting with each team member

  • Conduct weekly meetings with each member of the team to review goals, immediately and pragmatically address performance concerns, emerging issues and overall progress and accountability

  • Hold team meetings to ensure all members of the team are aligned and positioned to meet goals and contribute to company initiatives

  • Write detailed and specific performance reviews, including previous goal review and goal setting

Account Implementation Service

  • Oversee the entire service offering including but not limited to project management of contract review, interpretation and execution of client contractual requirements provided by GBS specialists, managing all systems, tools and resources to increased compliance

  • Oversee the uploading and naming of contract to CW, partnering with legal to continuously streamlining the process

  • Responsible for creating client Cheat Sheets for each client to ensure account teams follow steps pertinent to account compliance for reduced back office issues, as well as expanded documentation for SS process

  • Define partnerships with onboarding, audit, payroll services and team leaders to ensure we are implementing account processes correctly with high levels of accountability

  • Address service failures or issues discovered through audits, within the AI process and drive the identification and mitigation efforts to prevent service failures/issues going forward

Background Vendor Management and Compliance

  • Oversee the vendor relationships with HireRight (main vendor) and any other vendor Aquent is required to use for screening services. Address service issues, hold vendor accountable for fast turn around and SLAs as well as billing process.

  • Define the contract review process related to screenings working directly with account teams, HR and sometimes clients to ensure we have appropriate and compliant background packages in place when required


  • Responsible for the direct management of the audit response team including but not limited to collecting, redacting and prepare elements required during client audits

  • Responsible for overall process and tracking of audit success and overall compliance score, analyzing audit process and data for continuous streamlining and improvement

  • Oversee service failure corrections or audit infractions related to compliance issues, providing resolution and putting preventative measures in place for future audits

  • Define collaborative partnerships with the Industry Partners and onboarding specialist to effectively respond to client required audits

  • Develop an internal audit process prior to client required audits that will proactively identify gaps in process or service, taking action to mitigate any possible issues to avoid client infractions

Human Resources Operations

  • Lead the team to respond quickly and accurately to level one Human Resources inquiries, including but not limited to: EEOC, SOC audits, basic RFP/RFI inquiries, and privacy support needs

  • Manage the team that deploys talent and staff handbook rollouts

  • Develop a strategic partnership with the Employee Relations and HRBP teams to build a seamless support model for the field and GBS operational needs

  • Build a process to proactively, research, track, understand, document and socialize Federal, State and local employment law changes, work with ER team to understand impact, HRBP teams to communicate changes and GBS teams to implement changes

  • Participate in Talent policy and classification reviews as needed (PTO, sick time, classification requests, etc.)

  • Guide HQ payroll team on state laws as it relates to talent overpayments

  • Review and guide GBS team on Tier 1 talent exemption requests for PTO, Sick Time, state-mandated reimbursements, and other talent/acct team requests; escalate Tier 2 requests to ER

Critical Competencies:

  • Technology savvy

  • Strong leadership and presentation skills

  • Dedication to outstanding customer service and positive first impressions

  • Quick to embrace change and thrive on challenge

  • Experienced in intermediate Excel and Google Sheet functions

  • Able to multitask and prioritize among competing tasks, manage time effectively and adhere to deadlines

  • Highly organized and collaborative while maintaining sharp attention to detail

  • Exceptional at communicating with both internal and external parties

  • Able to work independently and with minimal direction in a matrixed environment

  • Naturally curious and on the lookout for continuous improvements

  • Comfortable navigating multiple internal stakeholders with competing priorities

  • Self-motivated

  • Ability to take on complex problems, make effective and quick decisions

  • Acute attention to detail and strong interpersonal skills

  • Collaborative and growth mindset when working with internal teams

  • Process oriented and able to assess areas of improvement in current processes

  • Ability to set clear expectations with internal and external stakeholders

  • Strong written and verbal communication skills

  • Ability to interpret broad statements, policies, and governance and apply them to organizational processes


  • Must have staffing industry and/or HR Operations experience

  • Minimum 3-5 years working in an operations or support environment with people management experience preferred

  • Strong track record of building collaborative, cross-department teams and relationships that achieve organizational goals

  • Human Resources or compliance experience preferred

Physical Requirements:

  • Prolonged periods of working on a computer for up to 8 hours per day
    The role is considered remote and can be supported from a number of locations that cover standard US working time zones. There will be cases where in person team meetings or attending conferences would be required. 

About Aquent:

We are a global workforce solutions company that helps organizations find, grow, and support their most valuable resource - people. More than 30 years ago, we invented the creative and marketing staffing speciality. We continue to be the largest creative staffing firm in the world. By challenging conventional wisdom, we continuously innovate across talent, services, and technology within the creative space and beyond. 


Vitamin T/Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Other details

  • Pay Type Salary