Onboarding Ops Specialist

Virtual Req #601
Wednesday, June 22, 2022
Can you multitask, field questions from internal and external clients, and work like a "lean, mean fighting machine" all while delivering positive customer service that is absolutely infectious?
 
Then we've been looking for you!
 


Business is better than ever at Aquent and as our company grows, so do the responsibilities of our onboarding team! We’re hiring an onboarding specialist who will provide an excellent new hire experience to our newest colleagues and work hand in glove with our current folks.

***** This is a contract position running 3+ months and offers our full benefits suite *****

* Our goal is to hire someone on a temp to perm basis after we've all had the opportunity to make sure we're a good fit for one another.

* You’ll work from home on a tight-knit and collaborative team.

Ways You'll Add Value Every Day:

  • Effectively communicate with talent and clients

  • Partner with internal compliance teams to review, interpret and execute client contractual requirements related to onboarding. Craft and document onboarding processes that meet client and Aquent/Vitamin T requirements

  • Consistently provide an extraordinary experience to talent, client, and staff related to onboarding

  • Onboard talent with speed and accuracy to ensure they are fully prepared to start working for designated client/role; explain all aspects of their role from time reporting and expenses they may incur to general or location-based benefit offerings

  • Partner with Recruiters - aka- Agents to ensure talent are prepped for onboarding prior to starting, provide consistent and timely status updates to agent and talent during the process through completion/Ready To Work

  • Supply updates throughout the day, on all onboarding elements to ensure talent are completing steps, resolving issues and providing relevant status updates; including but not limited to background/drug screens, employment forms, I9/E-verify, required trainings

  • Consistently provide excellent talent and agent experience during onboarding

  • Provide a compliant and expeditious onboarding

  • Receive consistently high/passing scores on internal and client audits

  • Complete Shared Services goals and special projects as assigned

Industry Knowledge, Networking and Subject Matter Expertise:

  • Dedication to outstanding customer service and positive first impressions

  • General understanding of employment laws related to hiring and onboarding, knowing when to raise scenarios for input

  • Ambition

  • Strong desire to collaborate within a team

  • Socially confident and people orientated

  • Ability to process requests with an utmost sense of urgency

  • Desire for continuous learning

  • Experience with complex customer onboarding requirements

  • Ability to tackle complex problems, make effective and quick decisions

  • Acute attention to detail and strong organizational skills

  • Excellent written and verbal communication skills

  • Flexibility and adaptability to change

  • Experience in handling multiple priorities while maintaining a calm composure

  • Experience in staffing, recruiting organizations or experienced administrative background

The Perks:

  • Work/life balance: we say it, we mean it

  • Generous benefits package: medical, vision and dental benefits, generous 401(k), FSA, $8k in yearly lifelong learning funds

  • Vacation when you need it: unusually generous and flexible vacation offered (we believe in rewarding hard work as you achieve your goals)

  • Free use of the company's Hawaii and Florida beach houses!

  • Individualistic approach: we encourage a personal touch to your work - we don't believe in a "one-size-fits-all" approach


The role is considered remote and can be supported from a number of locations that cover standard US working time zones. There will be cases where in-person team meetings or attending conferences would be required.

About Aquent:

We are a global workforce solutions company that helps organizations find, grow, and support their most valuable resource - people. More than 30 years ago, we invented the creative and marketing staffing speciality. We continue to be the largest creative staffing firm in the world. By challenging conventional wisdom, we continuously innovate across talent, services, and technology within the creative space and beyond. 

 


Vitamin T/Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Other details

  • Pay Type Hourly