Operations Specialist

The Operations Specialist role has a unique opportunity to learn the intricacies of Aquent through the hands-on, operational support of talent at Aquent’s largest clients while concurrently providing back office support through reporting, automation, and data visualization.

The ideal candidate will love solving problems, have a natural curiosity, and is unafraid to challenge the status quo – all while delivering exceptional customer service to internal and external stakeholders. This position interacts with talent, clients, senior level and departmental managers within various business units, HQ partners, and Global Business Services to provide value by:

• Suggesting and facilitating process improvements

• Encouraging collaboration and innovative solutions to business problems

• Synthesizing data in a way that influences business decisions

Primary Responsibilities and Duties:

Operational Support (50%)

• VMS set-up, support and troubleshooting for approximately 250 talent 

• Managed Services support for new business engagements including req entry, VMS submittals,

interview scheduling and MSP coordination

• Monthly client invoicing for business that runs through our proprietary project management tool

• Covering business critical support functions during scheduled department out of offices

• Other operational support, as needed, including end of assignment support, extensions and

laptop returns

Reporting and Google Scripting Automation (50%)

• Gather, synthesize and analyze data for client scorecards

• Build and analyze data sets for Technology and EOR business

• Identify trends and make business recommendations based on data

• Create data visualization models

• Automate manual processes currently existing in Microsoft and Google Suites

Goals and Performance Metrics

• Consistently and successfully perform key responsibilities listed above

• Completion of reporting requests and special projections as assigned

• Automation of manual processes via automation tools and Google scripts

Critical Competencies

• Ability to mobilize a variety of audiences through data synthesis and visualization using clear,

succinct communication

• Dedication to exceptional customer service

• Self-motivated and self-starting with the ability to work with minimal guidance

• Continual learner, willingness to invest ELF in relevant coursework that promotes growth within this

role

• Ability to solve multi-layered problems and make effective data-based decisions

• Conceptual, creative and forward thinking

• Acute attention to detail and strong organizational skills

• Flexible and embraces change

• Ability to manage multiple priorities in a matrix organization

• Strong interpersonal skills and the ability to communicate effectively across all levels of the

organization

• Ability and desire to help evolve and implement process improvements

• Creative problem solver 

• Highly skilled in Google Apps scripting, Excel and Javascript

• Intermediate knowledge/experience with SQL and visualization tools such as Tableau or Power BI

• Experience with automation tools, such as Zapier

• Strong analytical and evaluative skills, ability to identify and document solutions to complex

business problems with accuracy

Experience

• 3-5 years of experience in a business analyst role or relevant experience that includes,

but is not limited to: partnering with various business units to define solutions for business needs; acting as a liaison to both internal and external technology staff; experience with software testing and automation tools

• Related coursework with credentials that align with the candidate’s skillset

• Preference for someone with staffing or technology experience