IAM System Analyst

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

RESPONSIBILITIES

• User Administration: Establish and maintain the Active Directory
• Access control to various network resources and applications
• Update process documentation to ensure compliance with regulatory, client and, corporate requirements.
• Provisions accounts based on a policy of least access privilege granting access based on department and position
• Adhere to documented RBAC permissions standards and updates documented standards as requirements change.
• Ensures proper authorization is obtained provisioning access
• Adheres to stringent de-provisioning process for disabling access
• Administers process for managing temporary, expired, inactive and disabled accounts
• Assists with providing evidence for audit requests and with the resolution of audits findings related to user account management
• Apply advanced Identity Access Management concepts, processes, practices, and troubleshooting techniques
• Participate in the evaluation and development of security policies and procedures pertaining to access management
• Account Provisioning utilizing standard industry tools such as Active Directory to setup and maintain user network access during associate life cycle management of access related Service Requests according to standard operating procedures and service level commitments
• Provide support in the event of Disaster, Emergency, Travel, or Work from home which requires associates to access to the network and support the business in a time of need
• Provide immediate provisioning support to the business for instances deemed high priority, while following designed workflow process to ensure proper procedures are followed for Compliance and Auditing purposes.
• Interface with Internal Audit and Security teams as it pertains to the effectiveness of IT security control environment
• Assists with the resolution of audit findings related to user account management
• While performing the duties of this position, the employees will view, have access to, and work with confidential data. The employee in this position must adhere to strict confidentiality policies and procedures

 

QUALIFICATION REQUIREMENTS

EDUCATION

• Bachelor’s Degree in Information Technology or equivalent experience

EXPERIENCE

• 12 months IT office experience
• Experience with IAM solutions is desired but not required
• Knowledge of PowerShell scripting is desired but not required
• Experience managing users and groups in Active Directory
• Experience managing users and groups in Azure Active Directory/Entra ID
• Experience with Salesforce Service desk is desired but not required.
• Strong attention to detail
• Intermediate proficiency using Microsoft Excel

SKILLS

• Ability to solve problems in stressful situations
• Strong attention to detail
• Communication skills
• Ability to explain technical concepts to inexperienced users
• Time management skills
• Must have very strong problem solving/troubleshooting skills
• Strong communication skills are a requirement.
• Must have very strong customer service skills
• Capacity to identify and solve complex issues and automate recurring processes
• Must be able to multi-task while maintaining organizational skills

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.