Studios Headquarters - VP, Service and Delivery
Aquent Studios Service and Delivery is accountable for all aspects of the client relationship to drive our growth. This encompasses the client relationship, business partnership, financials, quality of the work product, and team leadership.
It’s an equal mix of being a client’s strategic partner, Aquent Studios business leader, and the internal team champion. Ultimately, the mission is to drive client success through great work, delivery excellence and progressive culture.
The VP of Service and Delivery is responsible for providing business leadership for a $25M+ portfolio of clients and leading a team of 200+ consultants. They serve as the senior leader and partner for clients as well as our internal teams to ensure the quality of relationship and work outcomes. As VP of Service and Delivery, you will be focused on driving revenue growth with existing and new clients while always maintaining excellent client partnerships and employee satisfaction.
The VP of Service and Delivery will manage a team of Managing Directors and Engagement Leaders who are responsible for day-to-day client relationship management, delivery team management, revenue growth with existing and new clients and metrics and financial performance. They will consistently demonstrate excellent team leadership skills and operational/business management capabilities in order to drive and maintain successful engagements, financial targets, and client growth.
They’re passionate about marketing, creative, and design while partnering with our clients on transformative creative work, and amazing brand experiences. And very attuned to emerging trends to lead our clients to the ideal solutions.
It is a must that they are an owner-minded leader with strong business acumen, strategic by nature and a people leader.
Ways you’ll continuously add value:
Amazing leader with a combination of strategy and operational strengths.
Strategic thinker from strategy to execution that drives being a trusted partner and advisor to our clients.
Expert at designing and leading operating models to produce the creative, marketing and design outcomes with the right composition of team skills, technology, and processes to drive the desired outcomes efficiently.
Lead client delivery services on projects and engagements involving digital, marketing, content, and design (i.e. web, mobile, video, content and strategic consulting projects).
Manage engagement teams to ensure account work is projected accurately and staffed against deliverables and utilization targets
Consult with clients of all levels and industry backgrounds, and know intuitively how to develop the relationship between Aquent Studios and our clients.
Adept at partnering with our Strategy and Solutions team on new client pursuits by architecting and pricing innovative solutions, pitching the ideas and negotiating contracts to close the deal.
Financial acumen to ensure portfolio profitability by working with Managing Directors and Engagement Leaders to develop and negotiate statements of work, implement and maintain engagements and ensure the work is delivered on budget.
Develop annual revenue forecasts and monthly revenue tracking.
Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations.
Eager to work with, mentor, encourage and learn from a diverse and talented team.
10+ years senior leadership experience in marketing, creative and design with specific focus on strategy and delivery in a marketing or creative agency or client-side.
Ability to consult with clients to design solutions to solve their complex marketing, creative and design challenges
Proven success in leading and managing creative teams that demonstrates growth (through an increase in number of projects, project revenue, margin growth, additional services offered, development of efficiencies and rate management, etc).
Be a team-oriented leader, experienced at leading and developing teams, and building and implementing engagements.
Expert level ability to recruit and retain top performing team members
Experience working with tools and technology for workflow, project management, reporting, metrics, digital asset and content management systems, etc.
Understand the creative process from concept to execution to develop operating models, maintain quality and create efficiencies to improve cost, quality, cycle time metrics.
Willingness to offer thought leadership and offer new ways to approach old problems.
Excellent planning and negotiating skills, coupled with the ability to make decisions quickly and accurately.
Strong P&L, forecasting and budgeting financial management skills and business acumen.
Agile and adept at changing and shifting priorities
Strong interpersonal, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision making and conflict resolution skills.
Strong written and oral communication skills
About Aquent Studios.
Aquent Studios is a global creative agency made up of creatives, designers, strategists, and developers. We help companies create brand experiences with a high level of strategy and creativity while using our financial and operational savvy. We work with clients such as Microsoft, Adobe, Merck, Marriott, and others. We currently have more than 800 employees working across North America, Europe, and Australia.
What We Offer:
Work/life balance: we say it, we mean it!
Generous benefits package: medical, vision and dental benefits, generous 401(k), FSA, tuition reimbursement, paid sick/vacation time, and more
An unusually generous and flexible vacation offered - AKA vacation when you need it
Free use of company's Hawaii beach house
Individualistic approach: we encourage a personal touch to your work - we don't believe in a "one-size-fits-all" approach
Industry reputation: we are the world's largest creative staffing firm
Vitamin T/Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- Pay Type Salary