Candidate Services Representative

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title:                                 Candidate Services Representative – English Speaker

Reports To:                             Candidate Services Supervisor

Department:                          Candidate Services

Location:                                 Dundalk. Co. Louth

Hours of Work:                      37.5 hours weekly

 

Job Overview: 

If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.

 

Main Duties & Responsibilities: 

• Assist candidates with the Registration and Scheduling process from booking to payment via phone and email
• Interact with candidates, in a professional manner
• Maintain a high degree of quality and accuracy in work
• Answer calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals
• Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
• Participate in Candidate Services activities that positively impact business growth and revenue
• Communicate and participate in team meetings in order to share best practices, procedures, policies and clients
• Ongoing 1:1s with your Supervisor
• Constantly challenging the status quo, reviewing our processes and improving efficiencies         

 

Essential Criteria:

• Experience in Customer Service
• Fluent in spoken & written English
• Min. Leaving Certificate qualification
• Excellent communication, interpersonal and eloquent writing skills
• Professional demeanour & trustworthy
• Dependable and reliable
• Good organizational skills
• Flexible & works well as part of a team
• Able to work independently, solve problems and deal patiently with customers

 

Desirable Criteria:

• Empathy and a unique ability to understand candidates needs
• Enthusiastic about our business and the services we deliver
• Passionate about candidate services and how it can transform lives
• Good PC skills in a Windows based environment (including MS Office--Word, etc.)

 

Employee Benefits:

• Pension Scheme
• Healthcare Scheme
• Life Assurance
• Employee Health and Wellbeing Initiatives
• Enhanced Annual Leave
• 24/7 Employee Assistance Programme
• Enhanced Maternity/Paternity Leave
• Social Club
• Free carparking

 

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.