Vice President for Administration and Corporate Compliance Officer

Liberty Resources seeks a Vice President to join our team and play a key role in driving innovation, efficiency, and compliance across our organization. This role will focus on technology, quality (QA/QI), Compliance, and people. This role is a strategic partner to Executive Leadership and is critical in ensuring that the organization's administrative functions are aligned with its strategic objectives and that operational processes are efficient, compliant, and supportive of overall organizational success.

This is a hybrid role, and the successful applicant will have the ability to travel to the Central New York region regularly for meetings and collaboration.

The functions of this role include:

QUALITY

• Develop a comprehensive quality strategy aligned with the organization's goals and objectives. This includes defining quality standards, policies, and procedures to ensure products or services meet or exceed customer expectations. 
• Oversee the establishment of quality metrics and key performance indicators (KPIs) to measure and monitor quality performance across the organization.
• Lead efforts to drive continuous improvement throughout the organization. Identify areas for improvement in processes, systems, and products/services, and implement initiatives to enhance quality, efficiency, and effectiveness.
• Deploy quality management methodologies and foster a culture of continuous learning and innovation among employees to achieve operational excellence.
• Drive performance improvement for quality metrics and processes, including activities related to National Committee for Quality Assurance (NCQA) Accreditation and Healthcare Effectiveness Data and Information Set (HEDIS) performance.

CORPORATE COMPLIANCE

• Function as Corporate Compliance Officer related to all Regulatory Bodies
• Ensure that the organization operates within legal and regulatory frameworks, implementing policies and procedures to mitigate risks of non-compliance with laws and regulations relevant to the industry.
• Foster a culture of integrity and ethical behavior within the company, developing and implementing programs to educate employees on standards and provide guidance on ethical dilemmas that may arise in business operations.
• In coordination with the Quality Assurance/Improvement department, oversee investigations, follow-up, and, as applicable, resolutions, including developing and implementing corrective action plans and improvement initiatives for all compliance-related issues.
• In collaboration with the quality assurance/quality improvement department, develop and oversee internal and external audit procedures to monitor and detect misconduct or noncompliance.
• Convene and lead the Agency’s Corporate Compliance Committee.

INFORMATION TECHNOLOGY (IT)

• In concert with the IT Directors, oversee all aspects of an organization's IT infrastructure, Business Intelligence, Health Information Technology, and other systems and strategies.
• Provide oversight in developing and executing the organization's IT strategy in alignment with overall business objectives.
• Formulate long-term plans to leverage technology effectively to support the company's growth and competitiveness.
• Facilitate the organization's EHR strategy in alignment with its overall goals and objectives. This involves assessing the organization's current EHR needs, capabilities, and infrastructure and evaluating emerging technologies and industry trends.
• Oversee the deployment and integration of EHR systems and ensure their optimization and usability to enhance patient care, efficiency, and outcomes.
• Assess the organization's data needs, capabilities, and technology infrastructure to determine the most effective Business Intelligence solutions.
• Work with the Director of Business Intelligence to support and promote data governance. Provide input into the design of data visualization tools, dashboards, and reports that communicate insights effectively to stakeholders across the organization.
• Support the Director of IT in the implementation, maintenance, and security of IT systems, networks, and infrastructure to ensure reliability, availability, and performance.
• Manage IT budgets, vendor relationships, and compliance with relevant regulations and standards.
• Aide in implementing IT service management processes, such as ITIL, to ensure that IT services meet the needs of the organization and its stakeholders.
• Engage stakeholders early to ensure their buy-in and support for the new IT policies. Encourage feedback and participation from stakeholders throughout the implementation process to ensure a smooth transition and successful adoption of the new systems.

HUMAN RESOURCES

• Work with the Director of HR to ensure that HR initiatives support the organization's strategic goals and priorities in workforce planning, talent acquisition, retention, and development.
• Ensure the development of HR policies, programs, and practices that promote fair treatment, respect, and trust among employees, including employee communications, conflict resolution processes, and feedback mechanisms to address concerns and improve workplace satisfaction.
• Foster a positive organizational culture that values diversity, equity, and inclusion.

 Qualifications:

• Education: A Master's degree in a relevant field, such as business administration, healthcare, quality management, or a related discipline, is strongly preferred.

• Experience: Extensive experience in quality management, IT management, process improvement, and leadership roles is crucial. This should include at least 10 years of progressively responsible roles in quality assurance and improvement, information technology, or related areas. Experience in regulatory compliance, quality standards (e.g., ISO, Six Sigma, Lean), and risk management is highly valued.

• Leadership Skills: Strong leadership abilities are essential to effectively leading and inspiring teams, driving organizational change, and fostering a culture of quality excellence. Experience in managing cross-functional teams, developing talent, and influencing stakeholders at all levels of the organization is critical.

• Strategic Vision: This person must be competent to develop and implement a strategic vision for quality management aligned with the organization's goals and objectives.

• Regulatory Knowledge: This person should understand regulatory requirements and compliance standards in New York State, preferably in a healthcare environment.

• Analytical Skills: Strong analytical and problem-solving skills are necessary for identifying root causes of quality issues, analyzing data to drive decision-making, and measuring the effectiveness of quality initiatives.

• Communication Skills: Effective communication skills, both verbal and written, are critical to articulate strategies, engage stakeholders, and drive alignment across the organization.
• Travel: hybrid position with frequent travel to Syracuse New York required
• Regulations: New York state regulations preferred (OMIG, DOH, OASAS, OMH, OPWDD)

• Integrity and Ethics: Given the critical role of ensuring product and service quality, this person must demonstrate high levels of integrity, ethics, and professionalism.

Salary: $125,000 - $180,000 

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Welcome to Wholehearted Health!

Liberty Resources is an Equal Opportunity Employer.